Project Manager

Harry H. Walker

*** **** ***** ****** ****** Springs, TN 37330 931-***-**** **********@*****.***

SUMMARY

Seasoned and versatile Project Manager with background in manufacturing and customer service support engineering along with 15 years of progressive project management experience in a dynamic, project-driven, high energy environment

Adept at multi-tasking and leading multi-disciplinary teams, achieving performance and budgetary goals and facilitating strong customer relations.

SKILLS

PM Processes (Planning, Executing, Monitoring & Controlling and Closing)

Scheduling (Integration of schedule, scope and cost baselines)

Analytics (Predictive Modeling for On Time Performance)

Leadership (Managing relationships and communication among stakeholders)

Interpersonal and Team Skills (Active listening, conflict management, facilitation, meeting management, respect)

Multi-tasking and self-directing

Good judgment

Critical thinking

EXPERIENCE

Conduent Transport Solutions, Inc., Columbia MD Apr 2021 – Dec 2022

Supplier of Computer Aided Dispatch/Automated Vehicle Location (CAD/AVL) systems.

Project Management Manager (remote) Apr 2021 – Dec 2022

Job Scope: Managed multiple customer contracts for CAD/AVL system upgrades and supported new business proposal and product development efforts.

Accomplishments:

Led project to develop a new Density Management product to give riders real-time bus stop crowd density information. All development work was performed by a 3rd party, multi-national team based in Kiev, Ukraine. Team members included data scientists, software developers and analytics SMEs. By employing interpersonal and team skills I was able to improve communications and drive the initial phase of the project to a successful completion.

Cubic Transportation Systems, Tullahoma TN Oct 1994 – Oct 2019

Supplier of state-of-the-art automated fare collection (AFC) equipment for mass transit systems. Cubic’s worldwide manufacturing facility and customer service center are in Tullahoma TN.

Manager, Programs and Services Jun 2009 – Oct 2019

Job Scope: Program Manager for Cubic’s New York Tri-State Region. Projects included new AFC equipment builds (ticket vending machines, access gates, fare boxes, etc.), system software, network and infrastructure upgrades and integration with other transit agencies.

Project CV typically between $500K and $10M.

Accomplishments:

Employed leadership and negotiation skills to effectively manage and deliver various AFC projects during the 3- year period when key software, engineering, and technical resources were dedicated to OMNY development and not readily available to support ongoing MetroCard® and other service projects.

Regained New York customer confidence over perceived lapses in AFC equipment quality by initiating a NY specific product quality review. By performing a thorough root cause analysis, managing customer expectations and implementing corrective actions were able to improve equipment quality consistency.

Led a select team of Cubic managers, engineers, CM and other subject matter experts on a special project to identify and evaluate potential suppliers/products for a companywide Product Lifecycle Management (PLM) implementation and select the best one for Cubic.

Manager, Engineers Systems and Services Aug 2002 – Jun 2009

Job Scope: Led a Customer Service Hardware Engineering team composed of mechanical and electrical engineers, draftsman and lab technicians. Primary focus on supporting legacy AFC systems; identifying customer needs, designing and implementing system hardware, software and network upgrades.

Additionally, performed as project manager for customer service-based projects during this period. Typically, managing multiple projects of various types involving multiple customers.

Project CV typically between $250K and $5M

Accomplishments:

Utilizing data analysis, technical insights and interpersonal skills, negotiated and facilitated completion of the Reliability Maintainability Availability Test (RMAT) for the Tren Urbano light rail AFC system. After long delays and strained relations between the Prime, Cubic and local contractors, I led the Cubic RMAT effort and completed testing ahead of schedule facilitating project closeout.

Led CS hardware engineering team in the design, development and implementation of a new proof-of-payment/ticket validation machine and payment card processing network. The team delivered a unique, highly dependable machine with an aesthetically modern look surpassing customer’s expectation.

Managed a successful pilot program of a video analytic solution for parking enforcement in Calgary, Canada. Overcoming technical challenges and building a trusted relationship with the customer ultimately positioned Cubic to win a major parking contract.

AWARDS

Received Cubic’s VIP (Values in Practice) Award for work performed on the Calgary Canada Video Analytic Parking Solution project pilot.

EDUCATION

Bachelor of Science (BS), Mechanical Engineering

Tennessee State University

Master of Science in Engineering (MSE), Industrial & Systems Engineering w/Concentration in Engineering Management

University of Alabama in Huntsville

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