Sales associate, customer service, leadership, relationship management

KATELYN A. KERNS

734-***-**** **********@*****.***

linkedin.com/in/katelynkerns

EDUCATION

University of Michigan, Aug 2019-Dec 2022 Ann Arbor, MI

Biology, Health and Society Major

Women’s Rowing Team, Retired Student Athlete

Athletes in Action, Christian based club

Pinckney High School, Aug 2015-May 2019 Pinckney, MI

Pinckney’s Women’s Volleyball Team, Team Captain/All County Team

Pinckney’s Women’s Tennis Team, Team Captain

Honor Roll Member (all semesters)

Class Council, President

National Honor Society/Spanish National Honor Society

EXPERIENCE

Dental Assistant/Sales Associate, Enspire Dental (Aug 2020-current) Ann Arbor, MI

Support patients through scheduling and COVID-screenings to maintain safety and comfort

Identify and cross sell tooth whitening systems

Work with insurance companies to ensure billing and collection practices are processed efficiently and timely.

Maintain infection control guidelines which enhanced patient care throughout the pandemic

Organize staff functions and team building activities in office

Sales Associate, Box Big Acre (Summer 2020) Pinckney, MI

Acquired local business through phone calls and in-store assistance

Increased sales ticket dollars per customer

Ensured customer satisfaction in retail sales environment

Student Athlete, University of Michigan Rowing (Aug 2019- May 2020) Ann Arbor, MI

Excelled at high-volume training while ensuring academic success

Cultivated positive and motivating environment on a team of over 100 female athletes

Hostess, Cello Italian Restaurant (Summer 2019) Howell, MI

Regulated restaurant organization and seating capacity

Highlighted 5-star customer dining experience

Receptionist/Sales Associate, One Salon (Jan 2019-Apr 2019) Brighton, MI

Coordinated front-of-house operations including scheduling and product sales

Amplified salon efficiency through assisting hair-dressers

Tutor, Pinckney High School (Sep 2017-May 2019) Pinckney, MI

Boosted test-scores and overall school performance of struggling students

Identified weaknesses and strengths, unique to each student

Banquet Server/Event Assistant, Whispering Pines Golf Club (Feb 2017-Sep 2017) Pinckney, MI

Promoted to Event Assistant after successful banquet serving and positive attitude

Facilitated the production of weddings, golf outings and charity functions

COMMUNITY INVOLVEMENT / LEADERSHIP

Volunteer, Ele’s Place Ann Arbor (Jun 2021-current) Ann Arbor, MI

Facilitated event check-in/out table during Derby Day Soiree fundraiser that raised over $250,000

Mapped and assembled 5K route during Ele’s Place Healing Hearts Family 5K Walk/Run

Nurse Assistant Volunteer, University of Michigan Hospital (Summer 2019) Ann Arbor, MI

Responsible for cleanliness and quick turnover of patient rooms during post-operative appointments

Volunteer, Camp Zip (Feb 2019- Dec 2019) Ann Arbor, MI

Oversaw young adults with disabilities while engaging in Saturday morning cooking classes

Emphasized the importance of proper nutrition along with overall health

Created warm and welcoming environment to boost confidence all participants while have having fun

Art Distributor Volunteer, Mott’s Children’s Hospital (Summer 2018) Ann Arbor, MI

Targeted the wellbeing of hospitalized children with delivery of coloring books

Navigated patients and visitors throughout the hospital

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