Front Desk Receptionist

Ariana Hill

718-***-**** ***********@*****.*** The Bronx, NY 10460

SUMMARY

Enthusiastic Cosmetology Student with strong clinical and practical background in service industry. Knowledgeable in professional imaging, hair design, haircutting, skincare and client consultation. Detail-oriented and punctual with strong desire to learn and improve skills. SKILLS

Customer Consultation

Problem Anticipation and Resolution

Beauty Treatment Recommendation

Appointment Scheduling

Creativity and Originality

Cash Register Operation

EXPERIENCE

Front Desk Receptionist, Brittany Beauty Academy, March 2022-Current The Bronx, NY

Greeted customers, answered general questions and directed to appropriate locations. Scheduled appointments and maintained and updated appointment calendars. Handled payment processing and provided customers with receipts and proper bills and change.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Explained policies and procedures to visitors.

Shift Leader Manager, Five Guys, August 2021-December 2023 Manhattan, NY

Produced thorough, accurate and timely reports of project activities. Planned and led team meetings to review business results and communicate new and ongoing priorities.

Coordinated shift workers for inventory receiving, auditing and restocking. Coached employees on interactions with customers to drive exceptional service. Directed and led employees and team members on effective operations, methods and procedures.

EDUCATION AND TRAINING

Cosmetology License

Cosmetology, Brittany Beauty School, The Bronx NY February 2023 High School Diploma

John V Lindsay Wildcat Academy, New York, NY June 2021 CERTIFICATIONS

Olaplex Professional, Olaplex - 2022

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