Desk Agent Front

Sayeed Samoris

** *. ********* ***. ***#* Pasadena, CA 91107

*************@*****.*** 310-***-****

Experience:

PlanetArt, Calabasas, CA, 10/18/22-Present Title: Quality & Assurance Agent Seasonal remote position taking part in front-line and support operations as directed by leadership during times of business need engaging customers via phone, chat, or email. Assist answering questions from associates or taking over calls at the request of the customer (escalations) or associate. Review customer photo submissions and troubleshoot variety of print and design related issues. Note customer impacting issues observed and raise awareness of them to Customer Care Leadership. Expected to demonstrate excellent written and verbal communication skills and type average 40 WPM. Followed all company protocols and policies including ability to maintain positive attitude toward customers under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs. Expected to possess a high degree of professionalism, maturity, and objectivity with numerous customer contacts. Frozen Drinks Etc., Jacksonville, FL, 06/20-10/18/22 Title: Operations Assistant Position required travel from California to various events across North America including outdoor festivals, concerts, and various sporting events. Encouraged to actively engage with patrons at events to build sales and profitability. Received and processed customer orders in accordance with company standards of operation and Health Department Guidelines. Maintained accurate cash handling and credit card transaction procedures. Accountable for product inventory management and personnel sales audits. Demonstrated ability to follow oral instruction in a timely manner and the flexibility to adapt operations when necessary to changing variables. Mama Shelter Hotel, Hollywood, CA, 04/17-01/20 Title: Guest Services Associate Boutique French Hotel, Restaurant, and Rooftop Bar. Directed all aspects of Hotel Guest Services maintaining a positive and personable demeanor to ensure guest satisfaction and repeat business opportunities. Responsible for processing transactions, call dispatching, and booking reservations for the hotel, restaurant, and off property attractions. Kept apprised of local events and service offerings providing all guest with detailed information while complying with the organization’s standards.

Wyndham Hotels & Resorts Fishers, IN, 02/13-02/17 Title: Front Office Asst. Manager Managed all aspects hotel operations reporting to the General Manager and Front Office Manager. Worked with team of assistant managers and service members providing guest assistance and conflict resolution. Modified room reservations and rates respective to inventory management and availability to ensure profitability. Trained front office staff and supervised clerical duties.

Hilton Garden Inn, Carmel, IN, 03/11-01/13 Title: Front Desk Agent Responsible for front office clerical operations and capable of performing all shifts implementing Hilton OnQ interface. Reservationist and general hospitality concierge assisting guests addressing area attractions and points of interest. Assisted Front Office Supervisor with daily inventory management and rate conversions. Assisted Director of Sales in acquisition of leads for future group bookings as well as corporate negotiated rates. Pacific Aquascapes, Maui, HI, 7/05-11/10 Title: Asst. Foreman Stone Fabrication Crew Versed in structural & aesthetic aspects of water feature installation; commercial project sites include Hawaiian island resorts, hotel, as well as high end residential. Specialized in techniques and artistry of rock fabrication recreating environments found in natural settings of Hawaii. Proficient in use of industrial tools and materials. Advanced skills with fiberglass/concrete fabrication, masonry stamping, and muriatic acid etch colorants. Sayeed Samoris

67 S. Roosevelt Ave. Apt#4 Pasadena, CA 91107

*************@*****.*** 310-***-****

Independent Contract Artist, Big Island, HI, 3/05-7/07 Title: Artist/Sculptor (Hilton Waikoloa Village) Sculptural restoration project encompassed assessment and restoration of damaged artwork entitled “Palace Tower Fountain” located in Hilton Waikoloa Village, North Kohala, HI. Three story structural repair and sculptural reproduction; functioned as independent contractor for Pacific Aquascapes Hawaii. Additional $50,000 resurfacing contract acquired by Pacific Aquascapes per my proposal to client. Photo documentation of project available upon request. North Shore Hostel, Maui, HI 1/04-3/05 Title: Evening Property Manager Performed financial transactions; guest registration; reservation bookings; and assistance of guests regarding information concerning local area attractions and restaurants. Direct oversight of housekeeping and general property operations. Spago; Four Seasons Resort, Wailea, Maui, HI 1/02-11/03 Title: Server Performed essential server duties in accordance with restaurant policies and Fine Dining Etiquette Standards. Ensure orders are accurate delivered within a timely manner and responding to guest requests with a sense of urgency. Received training in wine presentation and suggestive selling techniques. Completed various side work duties including, but not limited to polishing silverware, and glasses, and placing table arrangements. Maintained cleanliness and condition of the work areas and equipment. Assisted other wait staff working within a team service environment focused on efficiency and overall guest experience. Envision Entertainment; Kihei, Maui, HI 2/02-11/03 Title: Production Crew Member Creative Event Production Company based in Hawaii specializing in event entertainment and décor. Set up and break down crew for various events including PGA Mercedes-Benz Championship, Weddings, parties, Luau’s, and live performances. Assisted with Prop handling, arranging party décor, Audio/Lighting placement, Food service areas, as well as table and seating arrangements. Additional Experience:

• Castle Hill Enterprises; West Hollywood, CA Asst. Talent Agent/Office manager

• Embassy Suites Hotel; Indianapolis/LAX South Front Desk Agent/Reservationist/Night Auditor

• Dyslexia Institute of Indianapolis Art Instructor/Recreation Counselor-Camp Delafield Education:

Ball State University – Bachelor Fine Art Program

Ivy Tech Community College-AA/ Sociology (Graduated Dean’s List) Candidate-Real Estate License-State of California

Accomplishments:

• 1993-2003 World Taekwondo Federation Instructor and Competitor Certified by Kukkiwon Temple, Korea

• 1994 U.S. Junior Olympic Gold Medalist

• 1997 U.S.N.T.F. Senior National Championship Black Belt Division Gold Medalist

• 1997 U.S. Open quarter finalist, five-time Indiana State Taekwondo Gold Medalist Interests:

Sayeed Samoris

67 S. Roosevelt Ave. Apt#4 Pasadena, CA 91107

*************@*****.*** 310-***-****

Cycling, Surfing, Scuba diving, Martial arts, Running, and Mixed Media art.

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