Service Representative Customer

Tashinma Seals

*** ****** **** **, ******* *****

Email: *********@*****.***

Work Experience

● Customer Service Representative

Whirlpool

April 2020 to Present

*Answering phones, emails, and live chat from customers

*Professionally responding to customer inquiries

*Identifying, escalating priority issues, and reporting to high-level management.

*Following up on complicated customer interactions where required.

*Recording details of customer interactions (proficiently and accurately)

*Develop rapport with customers, with an upbeat and positive attitude

● Shift Manager

Golden Pantry

February 2019 to January 2021

*Hands-on experience in accepting payments from customers and give change and receipts.

*Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy.

*Proven record of using the right process for cash, credit cards, or other types of payment.

*In-depth knowledge of handling returns and exchanges of goods.

*Greeting customers in a polite and friendly manner.

*Able to bag and wrap customers' purchases.

*Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards.

● Customer Service Representative

Comcast - Alpharetta, GA

April 2016 to November 2019

*Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

*Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.

*Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

*Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

● Customer Service Rep

Bells enterprise - Stone Mountain, GA

May 2012 to July 2016

*Documented daily duties using Microsoft database and outlook

*Observe and report to owner daily

*Access and control entry

*Search and Seize

*Ensure accuracy of work and adherence to production and safety standards

*Crowd control

*File

*Answer phone calls as needed

Education

* Terrell High School

Atlanta, GA

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