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Scrum Master Customer Support

Location:
Fairfield, NJ
Posted:
March 07, 2023

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Resume:

Mobile: 609-***-**** Email: advrh9@r.postjobfree.com

Certified Scrum master(CSM), proficient in handle PI planning, Backlog grooming, Daily standup, Sprint Planning, Sprint review, Sprint retrospective events creating SCRUM artifacts like User Stories / Backlogs, Burn-down charts at program and portfolio levels.

Highly proficient and Experience in SAFe, Scrum, XP, Kanban, Waterfall methodologies of Software Development Life Cycle (SDLC).

Worked with enterprise architecture, application and infrastructure teams to produce an optimal high level conceptual design projects.

Implementation knowledge of the ITIL Service Support processes. Working experience as a Change Manager, Release Manager and Deployment Manager. Utilizing best practices of ITIL to improve operational performance.

Extensive working experience in Java, CRM, BI-DW and Mainframe technologies – Languages, Database and Tools. Working experience in Digital Technologies using DevOPs tools, AWS Cloud, RPA and Block Chain.

Was responsible for the delivery of projects for several clients including fortune 500 companies like CIGNA, Merrill Lynch, Caterpillar, Ford, First Health, GE, Fiserv, Qantas, National Australia Bank, Standard Chartered Bank and GE.

Have good knowledge in various domains including Banking, Health Care, Insurance, Financial Services, Industrial, and Airlines. Expert Level domain knowledge in Banking and Financial Services.

Good communication, interpersonal skills with strong organizational and team building abilities.

Project Management : Scrum Master, Technical Project Manager, Release Manager, Change Manager, Test Manager

Technical Skills : Java SE, Java Script, Ant, JDBC, Struts, Junit, Maven, Angular4, CSS, J Query, Automation Anywhere, Blue Prism, AWS, Postgres, Spring Boot, Power BI, Kubernetes, OCP, DB2, COBOL, Data Bricks

Solution Design : Enterprise, Solution and Technical Architecture, System Design and Context,

Architecture Patterns/ Reusable Architecture Assets like MVC, Micro services, Layered etc, Performance, Security, and Scalability, Data-ware housing

Other tools : Eclipse, IntelliJ, Jenkins, OCP, GitHub, BitBucket, Predix, Postman, Docker, Rabbit MQ, SharePoint, Confluence, Rally, JIRA, XTRACTION, ALM, REMEDY, MS Office, MS Project, Service now, Junit

M. Tech. (Artificial Intelligence) from University of Hyderabad, India

B. E. (Computer Science & Engineering) from Andhra University, India

Certified Advanced Scrum Master (A-CSM) # 000811331

Certified Project Management Professional (PMP) # 1383878

Certified Enterprise Solution Architect from Open Group (TOGAF) #100805

ITIL Foundation Certificate in IT Service Management (ITIL4 foundation) # GR671146032PD

EXIN BCS SIAM™ Professional Certified (SIAM) # 6331127.20791450

Certified Scrum Master (CSM) # 000811331

AWS Certified Solutions Architect – Associate (AWS) # 434785967

Certified Advanced RPA Professional from Automation Anywhere (RPA) #AAADVC - 35097888

Project Name

Block Chain on Demand – Asset Tokenization

Client Name

Standard Chartered Bank

Duration

July 2021 - till date

Role

Scrum Master

Project Description

Aim of the project is to Digitize and Tokenize traditional financial assets. This project covers Asset Tokenization. As part of this project, right of an asset is converted into Digital Token thus each token represents certain share percentage of underlying asset. It is integrated with existing systems like Payments, Trade and Securities

to store confidential data off-chain and synchronize with on chain data thru API Integration using Web3j libraries. Features like Mint Token, Burn Token, Transfer Token are implemented using API Integration with Federated BlockChain. Project scope also includes infrastructure management.

Technology Solution

Corda, Etherium, Solidity, Quorum, Open API, Java, Java Script, Spring boot, Maven, Jenkins, Postman, OCP, Podman, Bitbucket, Web3, MySQL, Postgres, Jira, Micro services, Confluence, MS

Office, Windows 10, Linux, MS Project, Mural

Responsibilities

Facilitate Scrum events - Sprint Planning, Review and Retrospective Meetings, Estimations, Story prioritization using MOSCOW/ Value Analysis

Preparation of Team Working Agreement, DOR, DOD, Scrum Metrics

Daily Scrums, improve team productivity by removing any impediments

Application Design discussions, development and Integration Testing

Work with Project Managers, Product Owners, Business Analysts and Line Manager in Product Backlog Refinement, Tech Debt Management, Sprint Planning and Release Planning activities

Release coordination activities

Handle multiple scrum teams. Infra team followed Kanban and Dev teams followed Scrum frameworks.

Support Program & Project management activities include Project Planning, Execution, Monitoring and Control, Risk Management, Metrics and Status Reporting

Contributed as Agile Coach

Achievements

Delivered new product using new technology for the customer (inception to production) including infrastructure project management

Implemented agile best practices from agile methodologies including FDD, BDD, and XP

Project Name

APIs for Project Erica

Client Name

Standard Chartered Bank

Duration

October 2020 - June 2021

Role

Scrum Master and Tech Lead

Project Description

As part of the project Erica, SCB is required to deliver set of APIs to integrate with ANT Trusple platform which will cover following areas.

●Account Authorization

●BPU issuance, BPU Payment

●Auto Payment, Manual Payment

●Status Queries

●Push Notifications

Technology Solution

Open API, Java, Spring boot, Maven, Jenkins, Postman, OCP, Bitbucket, Jira, Confluence, MS Office, Windows 10, Linux, Mural, MS Project, Micro Services, MVC Pattern, Mainframe Legacy Payment applications in COBOL, DB2, JCL

Responsibilities

Solution Design and Technical Leadership

API Development for Payments integration, Unit Tests, Code reviews and Integration Testing

Functional Testing of the application

Facilitate Scrum Events include Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Review and Retrospective Meetings

Working with Project Managers, Product Owners, Business Analysts, end users and Line Manager in Product Backlog Refinement, Spring Planning & Release Planning activities.

Support Program & Project management activities include Project Planning, Execution, Monitoring and Control, Risk Management, Metrics and Status Reporting

Achievements

Completed the project by working through various complexities include challenging timelines, lack of clarity in requirements, Lack of right skills and Coordinating across multiple time zones

Project Name

OPM (Operations Performance Management)

Client Name

GE Power, Atlanta, GA

Duration

October 2018 - July 2020

Role

Scrum Master

Project Description

Predix Operations Performance Management (OPM) is a complete control-to-cloud optimization solution. It is built on Predix IOT platform connecting edge network to cloud and it helps develop, deploy and operate industrial apps at edge and in cloud. OPM optimizes the performance and throughput of plants, stabilizing operation and optimizing yield, quality, and efficiency. OPM is a digital solution that helps central operations, fleet managers, and power plant managers improve plant productivity by proving decision support and strategic planning and plant optimization. The benefits include Reduction in Fuel Use, CAPEX ROI improvement, Reduction on NOX emissions and Better turndown. The product is developed using latest technologies including Cloud, Python Analytics and Digital with PREDIX platform as a Service on AWS. Services are built using Java and Python analytics and UI using Predix Polymer

components and CSS.

Technology Solution

HTML, CSS, Angular4,Java Script, HTML, CSS, JQuery Node JS, Predix, AWS, Python, PySpark, Data Science Analytics, JMeter, ProUI, Postman, Jenkins, Docker, Gene, Airflow, Cloud Foundry, ARF, GIT, Maven, SQL Server, Postgres 2.0,Rally, Azure, Service Now, Confluence

Responsibilities

Sprint Planning, Review and Retrospective Meetings

Daily Scrums, Improving Team Productivity by removing any impediments

Working with Product Owners in Product Backlog Refinement, Tech Debt Management, Release Planning Activities and Sprint Demos

Metrics Collection and review

Utilize advanced Agile practices like TDD, Design Thinking, Personas

Review Meetings with Product Owners, Leadership Team and other stake holders

Release Deployment Planning, Milestone review

SIT & UAT Testing coordination

Demos and Feature Handover coordination

Pre-Production and Production Deployment

Achievements

Scrum Master for a team of Data Scientists

Able to learn new engineering domain of Power Generation & Transmission quickly to contribute to the team advancement

Implemented Extreme programming techniques

Project Name

NAB Enterprise Release Delivery

Client Name

National Australia Bank, Melbourne, Australia

Duration

May 2017 – April 2018

Role

Release & Implementation Manager (Transition Management)

Project Description

Release Management aligns multiple technology initiatives throughout their life cycles and provides shared services so that the changes can be implemented in

production in a coordinated way.

Technology Solution

Oracle, Sales force, Siebel, TIBCO/Data Power, Digital Technologies, IBM Mainframe, Java, and Desktop/ Package Applications

Achievements

Worked as Transition Manager (Release and Implementation Management)

Responsible to ensure all stage gates are passed including Test Verification

Worked as Scrum Master in rotation basis

Project Name

CAPS Support and Process Automation

Client Name

National Australia Bank, Melbourne, Australia

Duration

January 2012 - April 2017

Role

Technical Project Manager and SME

Project Description

Robotic Process Automation

Aim of the Project is to automate all the manual operations of Payments Business Users and Customer Support Staff. Several Manual Processes have been automated using Blue Prism RPA Tool which helped great increase in team productivity and cost savings to customer

Payments CRM Apps

Support CRM Applications in payment Domain using Sales Force and Oracle Suite

CAPS BAU Support

Main responsibilities of BAU team are, provide technical and functional Support to Business Teams, End-users, and Customer Support Staff for around 20 critical payments applications like RTGS, SWIFT, ACH, Bills Trading, NOL, NBFI, Wire Transfer and International Payments. All the support requests are tracked thru KANBAN boards.

Technology Solution

Java EE, Layered and MVC Patterns, JDBC, Struts, PPA, QlikView, Blue Prism, COBOL, ASSEMBLER, EZYTRIVE, TWS, Jira, Remedy

Achievements

Responsible for transitioning Waterfall to Agile

Project Management of Payments Domain projects include Enhancements, Robotic Process Automation, Test Environment Management and Support

Project Name

Batch Dashboard

Client Name

National Australia Bank, Melbourne, Australia

Duration

April 2011 - December 2011

Role

Scrum Master and Lead Developer

Project Description

NAB’s Production is complex with 60,000 batch-jobs processed by the Bank’s mainframe and midrange systems on any given business-day. To address the increasing risk profile, remediation of known issues and problems as well as cover the remaining life span of the current batch process ‘Batch Hardening Program’ was initiated. Batch Dashboard is one of the projects developed under Batch Hardening Program using Agile Methodology. The aim of the Project is to deliver a solution that can provide a visual representation of the current batch to compliment a number of

recommendations identified in the form of various reports.

Technology Solution

Qlik View, SAS, Oracle, REXX, JCL, COBOL, EZYTRIVE, TWS

Achievements

Responsible for Backend Solution Design and Application Architecture

Project Name

CAPS Support

Client Name

National Australia Bank, Melbourne, Australia

Duration

November 2009 - March 2011

Role

Tech Lead

Project Description

Main responsibilities of BAU team is to provide technical and functional Support to Business Teams, End-users, and Customer Support Staff for around 20 critical payments applications like RTGS, SWIFT, Bills Trading, NOL, NBFI, and International

Payments. All the support requests were tracked thru KANBAN boards.

Technology Solution

Java EE, COBOL, ASSEMBLER, EZYTRIVE, TWS, Remedy

Project Name

Banking Delivery

Client Name

Several Banking Customers, Hyderabad, India

Duration

April 2008 - October 2009

Role

Delivery Manager

Project Description

The aim of the project is to oversee end to end delivery, driving operational efficiency, presales Support, competency building and process compliance to several banking customers including Barclays, Dexia, FDR, Scotia, ANZ, RBS, NAB, AMEX and

Bank of New Zealand

Project Name

AST Program

Client Name

Qantas Airways Limited, Sydney, Australia

Duration

October 2006 - March 2008

Role

Transition Manager

Project Description

The aim of the project is to take transition and provide maintenance and production support to Qantas applications in Corporate and Flying Towers covering the

functional areas namely, Payroll, Financial Systems, Revenue Accounting and Airport Operations

Technology Solution

Mainframe, Java, and MS.NET

Project Name

TDS& DM / DCP Care Gain

Client Name

CIGNA, Hartford, CT

Duration

September 2003 - October 2006

Role

Application Developer

Project Description

TDS & DM: The Transactional Data Storage application receives financial and non- financial data from 23 different source systems. The data housed in TDS is used to maintain several data marts that are used by the downstream applications for reporting purposes.

DCP CareGain: Cigna entered licensing agreement with CareGain to adopt its Defined Care platform. Aim of this project is to integrate CareGain products with Cigna applications to offer new products like FSA, HSA to its customers.

Technology Solution

Mainframe, JCL, BI-DW, Java, JDBC, Struts, HTML, CSSS, JQuery, MS.NET, SQL Server, Brio, ETL

CAREER SUMMARY

TECHNICAL SKILLS

ACADEMIC QUALIFICATION

CERTIFICATIONS

PROJECT SUMMARY



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