**** ** ** ***. #***

Miramar, FL *****

954-***-****

advrh8@r.postjobfree.com

Norviene Thompson

Objective

My objective is to obtain a position that will allow me to explore the communication, security, and customer service skills I have attained, in an environment that will promote growth and further knowledge of these skills.

Special Skills

Monitoring CCTV

Great customer service skills

Great computer skills

Answering phones

Faxing documents

Sending memos

Experienced secretarial/receptionist

Extremely good organization

Retention skills

Work at a proficient pace

Great communication skills

Capable of directing

Leading and instructing

Listening/conversing with people

Experience

October of 2017 – April of 2018 G4S Secure Solutions Fort Lauderdale, FL

Upscale Security Officer (D License)

Monitor CCTV and alarm systems

Perform security patrols of designated areas on foot and in vehicle

Watch for irregular or unusual conditions that may create security concerns or safety hazards

Call police or fire department in case of fire or presence of unauthorized persons

Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles

Permit authorized persons to enter property and monitors entrances and exits

Observe departing personnel to protect against theft of company property

Investigate and prepare reports on accidents, incidents, and suspicious activities

Provide assistance to customers, employees and visitors in a courteous and professional manner

Recruiter Terrance T. Donaldson

August of 2008 – July of 2017 Florida Security Group Inc. Pembroke Pines, FL

Security Officer (D License)

Perform security patrols of designated areas on foot and go-cart

Watch for irregular or unusual conditions that may create security concerns or safety hazards

Call police or fire department in case of fire or presence of unauthorized persons

Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles

Permit authorized persons to enter property and monitors entrances and exits

Observe departing personnel to protect against theft of company property

Investigate and prepare reports on accidents, incidents, and suspicious activities

Provide assistance to customers, employees and visitors in a courteous and professional manner

Supervisor - Anthony Lowe

Owner - Ron Mohammed

February 2008 – May of 2008 TMS Health Boca Raton, FL

Inside Pharmaceutical Customer Service Representative

Duties included inbound and outbound calls to patients or pharmacist with the intent to inform or answer questions regarding clients’ products.

Trained for numerous programs such as Astra Zeneca, Novartis, Johnson & Johnson, Life Scan, and Acurian.

President & CEO, Guy M. Amato

August of 2006 – January of 2008 Homefinder & Proproperty Management Fort Lauderdale, FL

Customer Service Representative/Maintenance coordinator

Duties included assisting customers with maintenance issues that involved their homes rented or own by the company, and assisting them with any questions they had in regards to Proproperty Management. Also assisted the manager with filling, office maintenance and letter distribution.

Supervised four maintenance men and their work load daily.

Manager, Marie Ireland

June of 2003 – January of 2005 American Eagle Van Lines/ All Best Moving Fort Lauderdale, FL

Customer Service Representative/ Sales

Duties included the booking and scheduling of local and long distance movers, changing and adjusting rate plans, answering customer inquiries regarding service or scheduling, and ensuring the highest level of quality customer service for all that moved with the company.

Owner/ Manager, Isaac Bouceriski

New owner, Ugenie Degiovanni

Education

November of 2007 Corporate Security Academy Inc. Fort Lauderdale, FL

Security Officer

Received Certification, November 2007

May of 2002 – October of 2002 Atlantic Technical Center Margate, FL

Massage Therapy

Received Certification, October 2002

May of 2000 – November of 2001 Atlantic Technical Center Margate, FL

Cosmetology

Received Certification, November 2001

August of 1997 - June of 2001 Boyd Anderson High Lauderdale Lakes, FL

Received diploma for general studies

Electives included: Marching band, computer skills 1 and 2, proper formatting for business letters and memos, internet knowledge, and excel; word; works and data entry.

Date of graduation: June 2001

References

Upon request

Contact this candidate