It Support Customer Service
Resume:
Ching Wong
Peoria AZ *****
*********@*****.***
Objective:
To obtain an entry-level IT Support position where I can utilize my technical skills, problem-solving abilities, and 10+ years of customer service experience. I am eager to provide excellent customer service and contribute to the success of the company.
Skills:
Strong problem-solving skills
Proficient Customer service
Excellent communication skills
Knowledge of computer hardware and software
Familiarity with Microsoft Office Suite
Work Experience:
Restaurant Manager, Dim Sum Cafe, Mesa, AZ 2017-2023
Assisted staff with IT-related issues and provided IT support
Installed monitors, printers and computers, and connected them using network router
Built, imaged, and prepared Windows PC desktops
Maintained restaurant website and social media accounts
Provided basic IT training to staff members
Troubleshot and resolved technical issues efficiently and timely
Set up end-user accounts using reference lists and updated lists as needed
Ran reports related to sales volume and activities
Restaurant Manager, Jade Chinese Restaurant, Mesa, AZ 2010-2016
Assisted staff with IT-related issues
Installed software on the restaurant computers
Maintained restaurant website and social media accounts
Provided basic IT training to staff member
Certifications:
Excel Essential Training (Microsoft 365)
Google IT Support Certification
Education:
Associates Degree of Brookline College Phoenix, AZ
Contact this candidate