Customer Service Store Supervisor
Resume:
Delique LaRose
**************@*****.***
Experienced professional with a strong ability to prioritize, develop, manage and execute to drive firm’s initiatives to achieve growth. Skilled in managing high volumes across multiple products and services. Strong interest to work in a professional and respectable organization where my knowledge and specialty in the 5 main keys to customer service experience can be applied.
Product Management
Sales Strategy & Analysis
Banking Operations
Know Your Customer (KYC)
Issue Resolution & Training
Project Management
Data Analysis
Conflict Resolution
Work Experience
TD Bank- Store Supervisor May 2022- Present
• Ensure the branch was managed efficiently and effectively through monitoring reports and overseeing employees.
• Conducted operations for branch with audits, one on one skill building recap in meetings, have facilities dept. on top of damages, opening and closing procedures, and cash shipments.
• Provided customer services for banking digital services, new customers, adjustments to accounts, solved issues for both personal and business clients.
• Performed teller transactions for daily transactions, CTR and MLP reports for compliance department.
• Generated referrals for clients banking needs and had follow ups afterwards.
• Communicated internally and externally with stakeholders and senior managements.
Department of Education - Sub Paraprofessional Nov. 2021 – Mar. 2022
Assisting teachers with the class work and daily care of students who have cognitive disabilities, physical handicaps, autism and other special needs.
Reinforcing behavior through the use of positive behavior support
Teaching daily living skills such as independent feeding, dressing, toileting
One-on-one or small group instruction, as outlined by the teacher
Assisting students with ambulation within the school premises or on class trips.
JP Morgan Chase – Associate Banker Sep. 2019 – Sep. 2021
Execute bank processes and daily transaction reconciliation in accordance with established policies.
Promoted business products and service that consistently fulfilled business quota.
Reports CTR, SAR and MIPL to compliance department.
Executed 200+ transaction daily in compliance with policies and procedure
Provided consistent input of recommendations for procedural enhancement and personnel management.
Ensure that risk control and compliance policies are adhered to.
Identify and prevent money laundering and fraudulent actives based off of employee training.
Engage with internal and external stakeholders including but not limited to senior management, private bankers and clients.
Maintained high level of services to foster client relations and promote firms value on customer service.
Awarded Chase Champion for Outstanding Achievement in providing Customer Services.
Modern Chemist Pharmacy – Sale Consultant Jan. 2019 – Aug. 2021
Respond and resolve inquiries from internal and external clients.
Assist customer in high volume transactions, while maintaining high level of service.
Organized and restocked store by researching, ordering and calculating selling cost.
EDUCATION:
Brooklyn College – Masters of Business Administration 2021 – Current
Brooklyn College – Bachelor of Science in Accounting 2017 - 2021
LEADERSHIP, HONORS & AWARDS: ASAP Certificate of Excellence for Outstanding Performance 2017
Certificate of Merit 2017
Dean's List 2016 – Preset
TECHNICAL SKILLS:
Business Software Applications – MS Office (Word and PowerPoint)
VOLUNTEER EXPERIENCE:
NYPD Explorers Program 2014- 2015
Provided community service by assisting NYPD officers in securing perimeters during public entertainment events.
NY Pentecostal Organizations – Business Administration 2014 - Present
Prepare and manage budgeting for high-profile projects, allocate resources and participate in risk evaluations during key financial cycles annually.
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