Team Lead Customer

Sunita Parag

**** ******* ****, ******* ******, TX, 75234

Mobile: 901-***-**** Email ***********@*********.***

Objective

A passionate and enthusiastic team player applying to obtain a full-time operations position where I can contribute my managerial and process experiences to the next level with the #1 Best Employer in the world.

Technical Skills

Proficient in MS Office Products Suite with demonstrable experience in Excel, Word, PowerPoint, Visual Basic

Organizational and multi-tasking abilities

Proficient in Problem Solving Analytics and Data Trend Interpretations.

Proficient in Customer Returns

Proficient in Inbound

Proficient in Pick and Pack

Sort Center App

Advocate for safety – Member of Safety Committee

Excellent written and verbal communication skills

Multi-tasking

Experience

Amazon DFW9 RELO Irving, TX

Tier 1 Associate 2022 -Present

Managed production trends that resulted in coding and shadowing AAs to enhance the performance of the shift.

I have created a safe and positive work environment for both my coworkers and associates.

Actively learned, perfected all the reverse logistics processes, from ILS, Audits to Customer Returns.

Conduct trainings and coach associates on observed work habits to help improve quality and performance

Proficient in Customer Returns, ILS, Audits process

Quality control auditing

Amazon.com DAL2 Dallas, TX

Ambassador 2020 – 2022

Proficient in multiple functions from warehouse to include Stowe, ICQA, Pick, ISS Team Lead.

Have achieved and maintained expectations set forth by Amazon when doing direct or indirect roles

When labor shared to pick, have been able to achieve expected rate of 20

Team lead and trainer for ISS for back half days, and constantly drive down ticket counts each week.

Ambassador for both stow and pick paths.

Became avid at labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments.

OB Picker

OB Sorter

Problem Solver

Learning Ambassador

oTrain over 100 Associates to learn how to drive a pit equipment as the OB Pit trainer

oTrain over 100 Associated to sort, slam, pick

oTrained over 50 AA in ISS and Problem Solve

Subway Memphis, TN

Associate 2001 -2020

Managed multiple associates a day to ensure business needs (total of around 120 different employees over the 22 years of employment)

Experienced in handling customers of all backgrounds and behaviors

Directly responsible for creating weekly employee schedules, ordered inventory, balanced cash register and coordinated with various vendors each week for daily operations

Responsible for training employees on standard operating procedures (SOPs) of the franchise

Was able to grow revenue throughout the years of employment by almost 50% through customer interaction, advertisements, and improving operational efficiency

Consistently earned 95% and above on daily customer survey satisfaction scores.

Memorized over 30 menu items and rotating specials in order to give customized recommendations to customers and upsell, benefiting both the customer and the business.

Applied problem solving skills to resolve customer inquiries and disputes, and escalated using appropriate channels when necessary

Handled money transactions and inventory.

Walgreens Memphis, TN

Employee 2004 -2014

Team Lead for cosmetics with 4 associates under me.

Interacted with customers on a daily basis and prioritized all customer needs first

Worked on multiple projects and seasonal promotions throughout the years to increase the store’s revenue and customer retention

Applied problem solving skills to resolve customer inquiries and disputes, and escalated using appropriate channels when necessary

Handled money transactions and inventory.

Leadership & Activities

Safety Committee Irving, TX

Member 2021

Assist in safety audits

Developing and implementing innovated ideas and techniques on how AA can work safely and efficiently

Support management to ensure safety compliance

Delivering trainings and coaching associates on observed work habits.

Education

Nirvana High School Johannesburg, South Africa

High School Diploma

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