Customer Service Representative
Resume:
PATRICIA B. HABACON
Al Rahma Tower Rm.*** Airport Road, Abu Dhabi
*******.********@*****.***
OBJECTIVES: To continuously utilize my knowledge and skills to make a significant contribution to the company’s success.
EDUCATIONAL BACKGROUND:
BSIHM – Cruise Line Operation in Hotel and Services (CLOHS) Lyceum of the Philippines University of Laguna
2015 – 2019 (Graduate)
WORK EXPERIENCE:
Magrudy Enterprise L.L.C. – New York University Branch NYUAD Ground Floor A4 Building, Saadiyat Island, Abu Dhabi, U.A.E. August 8, 2021 to December 23, 2022
Magrudy Enterprise LLC is one of the leading distributors of books, school supplies, educational toys, and uniforms.
Customer Service Representative
• Establish and maintain a high level of customer service in accordance with bookstore philosophy.
• Assist in processing all bookstore sales, including walk-in and phone sales.
• Acquire product knowledge of items sold and needs of bookstore.
• Receive, price, and stock books, supplies and general merchandise; update shipping and receiving data on computer as inventory is received for bookstore.
• Perform functions related to cashiering such as: operating cash register and credit card machine; assist customers; answer telephone and customer service questions; and handle returns and complaints.
• Ensure the constant supervision of the Bookshop operations, Customer Service, Stock, Sales Staff and Shop Security.
Tabeer Tours L.L.C.
Al Ghaith Tower Hamdan St.
March 2021 – May 2021
Sales Representative
• Making cold calls to the previous customers prior in convincing them for the products that we have such as Airfare ticket, Visa, Visa Change and Holidaycation.
• Creating social media marketing promos for Airfare tickets, Visa and Holidaycation to connect with the consumers and promote the product.
• Assisting telephone calls regarding to the processing for visa entry and other requirements.
• Handling customer complaint due to cancellation, delay providing visa.
• Supervision to the customer in updating them to the current status of their visa/ticket. Pinoy Manila Baqala
Abu Dhabi, Opposite of Alwahda Mall
August 2020 – March 2021
Merchandiser
• Ensuring product availability to every stock (canned goods, beauty products, spices, drinks, snacks)
• Checking the physical inventory tallied and pricing every delivery day.
• Keeping an eye on slow sellers and taking action to reduce prices or set promotions.
• Negotiating prices and ordering stocks
• Ensuring that the store is organized and has a good display for the promotion. Character Reference:
Available upon request.
Contact this candidate