Supervisor Assistant Customer Service

MARYAM AHMAD JAN

Clarkston, GA ***** 404-***-**** *************@*****.***

Professional Summary

Results-focused Supervisor offering successful background leading talented personnel. Successful at engaging with staff by discussing performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling production issues and customer communications. Fluent in Farsi and English. Skills

• Client Services

• Microsoft Office - Word, Excel, and

PowerPoint

• Training and Development

• Team Leadership

• Process Updates

• Inventory Maintenance

Work History

Supervisor Assistant Apr 2018 - Current

Re:loom Decatur, GA

• Manage team of 7 sewers

• Train and mentor new hires in material cutting, sewing techniques, and weaving methods to create bags, rugs, pillowcases and wall décor

• Provide interpretation and translation between Dari and English

• Complete purchase orders for online sales and ensure proper shipping and delivery

• Perform direct customer service and execute sales for in-person customers Sales Executive Jan 2015 - Apr 2016

Tabriz Store Afghanistan

• Managed sales, customer service, and merchandise

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close

• Conducted customer satisfaction surveys to improve sales and servicing practices Education

Certification: Health & Safety Orientation 2022

Frazer Center Atlanta, GA

Certification: Child Development/DAP 2022

Frazer Center Atlanta, GA

Certification: English For Childcare Education 2022 Frazer Center Atlanta, GA

Certification: First Aid, CPR And AED 2022

Frazer Center Atlanta, GA

High School Diploma 2014

Dawlat Kuli High School Afghanistan

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