Customer Service Security Guard

Guillermo Diaz (***) *** - **** ****.********@*****.***

Experience

ANIMAL CARE TECHNICIAN ASSOCIATE MISPRO BIOTECH 2021 - PRESENT

·Processed unclean caging and equipment in preparation for sanitization.

·Operated and maintained automated cage wash equipment and sterilizers.

·Received, transported, processed, stored, and labeled animal feed and bedding.

·Disassembled, washed, and reassembled ventilated Thoren units.

·Handled and provided husbandry to various species of animals.

·Performed health checks and performed environmental monitoring and cleaning.

CONCIERGE/DOORMAN NMC MANAGEMENT 2019 - 2022

·Provided front door customer service and security for a luxury residential building with close to 15 units including 3 townhouses and 2 penthouses.

·Promoted a positive corporate image when greeting residents and guest.

·Open doors for residents, maintain lobby clean, and help residents with their items and package.

·Assist and escort food deliveries to the units, check vacant units open doors for residents and contractors.

·Provided information to tenant’s inquiries regarding city center, local attractions and dining.

·Marked and logged all packages into the computer system, answer the front desk phone and assisted tenants with any issues.

·Monitored security cameras periodically throughout shift and restricted entry of unauthorized people to apartments.

·Performed, supervised or contracted for building maintenance and operations.

·Kept complete and accurate log books indicating names and times of all visitors and contractors assigned in an informative manner as per building policies and procedures.

CUSTOMER SERVICE ASSOCIATE UNIVERSAL SURVEY CALL CENTER 2017 - 2019

·Handled over 100 calls daily

·Communicated with customers (verbal and written) with a problem-solving attitude. Understanding the issue and making best use of the available resources to resolve the issue.

·Systematically escalated problems or variance in the information to the relevant owners and teams and followed through on the resolutions to ensure they are delivered.

·Demonstrated ownership to resolve challenging customer issues, escalating when necessary.

Education

TASC HIGH SCHOOL DIPLOMA 2018 NYS HSE

Professional Certificates

16HR SECURITY GUARD TRAINING CERTIFICATE 2023 BLACKHAWK SECURITY SCHOOL

8HR SECURITY GUARD TRAINING CERTIFICATE 2023 BLACKHAWK SECURITY SCHOOL

Skills

CUSTOMER SERVICE GOOD VERBAL/WRITTEN COMMUNICATION ORGANIZED TEAM BUILDING

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