Service Representative Data Entry

DEBORAH I. COLEMAN

** ******** *****

METI.IUEN, MA 01844 ?79- 4s7 -r5oa

OBJECTIVE: To obtain a full time position that offers growth, challenge and the opportunity to utilize and develop skills.

EXPERENCE: Dynawave, lnc., Haverhill, IV1A Accounting clerk - 1,1,121,to 01123 Matching invoices with packing slips, receivables, payables. Osterman Propane, Methuen, MA

Customer Service Representative 1.O/1.2 to 0412L

Telephone support, took and scheduled delivery orders. Greeted customers CCS Companies, Salem, NH

Customer Service Representative 06/09 b lAlt2

Provided telephone support for National Grid electric and gas customers in three states. Set up payment arrangements, update customer information, closing/opening new accounts, resolved routine customer problems in a timely manner and in a calm and collect way.

H & R Block, IVlethuen, MA

Tax preparer - L2/08 to 04/09

CTM Group, Salem, NH

Field Accountant - 07lO7 to 10/08

Managed and maintained work from field technicians across the country. Data entry, daily journal entries into accounting software and balanced to the data base. Answered multi line phone and directed call to appropriate person. Responsible for several month end reports using Excel.

Bath and Body Works, Methuen, MA

Sales associate - 10/04 toO7/A7

Sales, stock, cashier.

Autoroll Print Technologies, tVliddleton, MA

Customer Service Representative - 04/90 b OAIOL

Managed accounts for the mid-west and southeastern territories including all customer inquiries. Responsibilities included scheduling, expediting, invoicing and tracking orders from intake. Established a working knowledge of all product lines and assisted in technical support for outside sales team.

EDUCATION: North Shore Community College, Beverly, MA REFERENCES: Availableupon request.