Customer Service Patient Advocate

PAULA GUNN

**** ****** **. • Thompson Station, TN 37179

615-***-**** • *******@*******.***

Dedicated and motivated Nursing Professional with 30+ years of healthcare experience with a strong ability to interpret, manage and communicate data for the betterment of patients and the healthcare facility. Background includes demonstrated success providing comprehensive care support, administering medications, counseling patients and family members on treatments and conditions, and education to insure proper rehabilitation after discharge. Proven track record of building collaborative relationships and making effective decisions. Accustomed to handling multiple and challenging responsibilities with a high level of integrity and a “can do” attitude.

CORE COMPETENCIES

Policies / Procedures / Protocols

Critical Thinking Abilities

Interpersonal Skills

Oral / Written Communication

Health Assessments

CPR, BLS Certified

Team Building

Customer Service

Flexible / Adaptable

Qualifications Overview:

Industry Knowledge: In-depth knowledge of nursing best practices, procedures, policies and regulations.

Customer Service: Strong customer service and communication skills with the ability to interact effectively with patients, physicians, visitors, staff, and the broader healthcare community.

Crisis Management: Demonstrated ability to be flexible, remain calm and work efficiently in times of emergency.

Analytical Skills: Able to quickly assess conditions and implement appropriate treatments.

Process Improvement: Proven ability to revise processes and procedures, resulting in greater efficiency and significantly decreased patient complaints.

Character: Dedicated employee with demonstrated integrity and commitment to service, organizational values and professionalism through appropriate conduct and demeanor at all times.

PROFESSIONAL EXPERIENCE

WILLIAMSON MEDICAL CENTER 2003-2017

Nurse, Orthopaedic Unit (2006-2017)

Performed physical assessment of all patients prior to surgery and post-op. Administered medications and therapies as prescribed by the physician and following facility protocols. Educated patients and family members to ensure proper rehabilitation and full recovery. Assigned to work as a floater in other departments as needed.

Nurse, Medical Unit (2003-2006)

Provided bedside medical care, took vital signs, administered medications, and updated patient charts. Monitored patients and reported adverse reactions from medications or treatments. Motivated patients to follow challenging health regimens. Worked effectively with physicians, patients, and other healthcare professionals to develop and manage nursing care plans. Instructed patients and their families in proper treatment, helping individuals improve and maintain good health. Accurately followed established healthcare plans serving as a patient advocate.

EDUCATION & ADDITIONAL TRAINING

WILLIAMSON MEDICAL CENTER

Healthstream Courses/Continuing Education – Annual training regarding new procedures and protocols to meet the hospital and the Tennessee Joint Commission requirements.

SOUTH GEORGIA COLLEGE

Associate of Science – Nursing

Contact this candidate