Tech Support It

Jonathan Kabwang

**** ********** ***** • Farmer Branch, Tx 75234 • /https://zkabwang.carrd.co/ https://zkabwang.github.io/Ztech •817-***-**** CERTIFICATE

• ITIL 4 Foundation • ServiceNow System Administrator • Google IT Support

[Title]

[Software Developer]

QUALIFICATIONS Skills

Operating Systems: [Windows, Linux, MAC OS, Windows Server 2012 R2, Android, Unix] Networking: [DHCP & DNS Service, Active Directory, PowerShell, TCP/IP, Subnet Masking] Programming Languages: [Python, HTML, SQL, JavaScript, Java, C++, Typescript] Soft Skills: [Fluent in French, customer service, written communication] RELATED EXPERIENCE

[Tech Support Associates]

[Richardson, Texas] [Infosys]

[March/2022 - Present]

● [Enable Remote Access Telnet, Configure IP address, configure username & password] ● [Build Topology, LAN Routing] ● [Configure Static Routing, Default Routing] ● [Implement Path Selection, Dynamic Routing] ● [Assign IPV4 & IPv6 address, RIP authentication] ● [VLAN Configuration] ●

[RIP Troubleshooting] ● [OFSP Authentication] ● [Configure Static Routing, Default Routing] ●

[CMDB, Service Catalog] ● [Asset Management] ● [EIGRP configuration]

[Field Technician]

[Fort Worth,

Texas] [Alpha Testing] [ November/2017 - March/2022]

● [Monitored concrete projects] ● [Inspected and test house pads with nuclear gauge] ● [Calculate test result]● [Record report on Excel every day]

EDUCATION

[2023] [New Apprenticeship Boot Camp [ServiceNow] Online Course,

[2001] [High School diploma in [A+, N+, Computer Maintenance] Irving, Texas

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