Service Agent Representative remotely

Mary Carbone

Williamstown, NJ ***** 609-***-**** *************@*****.***

Professional Summary

Friendly customer service professional with over 30 years of experience, committed to providing high-quality service and developing customers relationships. Offering excellent interpersonal skills. Ability to listen effectively, communicate clearly and problem solve. Have worked successfully with all levels of management and am a team player.

Skills

Outstanding communication skills

Service-oriented self-starter

Exemplary work ethic

Customer Relations

Work History

Customer Service Agent, 12/2012 - 01/2022

Duke Teleservices

Handled inbound and outbound customer inquiries.

Explored customer's goals and gathered pertinent information

Forwarded customer appropriate client for further information and application.

Used multi-screen information sites to assure customer was linked to correct client.

Am now seeking a part-time work 20 -25 hours a week to work remotely.

Customer Service Representative, 03/2008 - 01/2012

NCO – Glassboro NJ

Answered customer telephone calls promptly to avoid on-hold wait times

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Updated account information to maintain customer records

Answered constant flow of customer calls with minimal wait times.

Responded to customer requests for products, services, and company information

Education

GED

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