Laura Etherton

Fort Pierce, FL *****

advqxz@r.postjobfree.com

+1-772-***-****

Work Experience

Customer Service Representative

Teleperformance - Port Saint Lucie, FL

November 2020 to October 2021

customer service health ins. Where i input customer's information into the system for there application in order to be enrolled into the ins company

Education

High school diploma in General

Burke County High School - Waynesboro, VA

Skills

• Front Desk

• Customer Service Assessments Front Desk Agent (Hotel) -- Proficient February 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https:// share.indeedassessments.com/ share

• profile/997e73a243b157b4a452ec808b87ba1deed53dc074545cb7 Customer Focus & Orientation

-- Familiar February 2020 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/ share

• profile/10d5d8a8c7ecbf4033052f90307ab5b9eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Guest Services

• Cash Handling

• Medical Scheduling Assessments Customer Service Fit -- Proficient May 2020 Measures the traits that are important for success for customer service roles. Full results: https:// share.indeedassessments.com/share

• to

• profile/ e84d3de3f53a9ac87d9bbec23a5fdfcceed53dc074545cb7 Front Desk Agent

(Hotel) -- Proficient February 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/attempts/ cf6eeb29cab10e95def85d4aea3d3e46eed53dc074545cb7 Work Motivation -- Familiar April 2020 Level of motivation and discipline applied toward work Full results: https:// share.indeedassessments.com/ share

• profile/7b5af24e98e4ec2e157866f97e99f15beed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Medical Office Experience

• Insurance Verification

• Loan processing

• Medical Receptionist

• Sales

• Customer service

• Cashiering

• Food service

• Data entry

• Documentation review

Assessments

Work style: Reliability — Proficient

March 2021

Tendency to be dependable and come to work

Full results: Proficient

Customer service fit — Highly Proficient

March 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Typing — Completed

May 2021

Transcribing text using a standard keyboard

Full results: Completed

Medical receptionist skills — Familiar

May 2021

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Recruiting — Completed

March 2021

Managing the candidate sourcing and selection process Full results: Completed

Veterinary receptionist skills — Completed

May 2021

Managing practitioner schedules and maintaining accurate patient records Full results: Completed

Customer focus & orientation — Familiar

May 2021

Responding to customer situations with sensitivity Full results: Familiar

Data entry: Accuracy — Proficient

May 2021

Entering data quickly and accurately

Full results: Proficient

Warehouse associate — Completed

May 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Completed

Scheduling — Completed

May 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Customer focus & orientation — Completed

May 2021

Responding to customer situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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