Customer Service Assistant Manager

Contact Details:

Name: Fabian Christopher I. De Jesus

Address: #* **** *****

Whitecourt, Alberta T7S 1T4

Mobile No.: 780-***-****

Email Address: ******************@*****.***

QUALIFICATIONS:

Approves/Rejects HSBC credit card applications

Assist clients with credit card billing inquiries, activation, account cancellation

Process monetary adjustments.

Assist customer complaints like late disconnect credit, continues billing even disconnect request was made.

Process misapplied payments

Answers issues on contractual concerns with regards to billing concern

Customer-oriented, competent, analytical, reliable, hardworking and flexible, team player

Well versed in Microsoft Excel and Word computer applications.

EMPLOYMENT HISTORY:

Wendy’s - Whitecourt AB

August, 2015 to present ( Part time worker)

DARTAN Wood Products - Whitecourt AB

September, 2014 to present

WalMart – Whitecourt AB

August, 2014 – December,2014

HSBC – Electronic Data Processing Phil.

October 15, 2012 to May 1, 2014

Lending Underwriter - Approves/Rejects HSBC Credit Card Application (U.K. Residents)

Credit Officer - First Direct Pay No Pay

IBM – GLOBAL SERVICES ( Financial Account )

November 21, 2011 to June 30, 2012

Credit Card Account Specialist

NCO GROUP

November 19, 2007 – August, 2011

May 30, 2011 – Customer Service T-Mobile - Activations

April, 2009 – Tier 2 - Escalations Team - Billing Research Verizon Business

November, 2007 -Customer Service – Billing Research Team- Verizon Business

KEPPEL BANK PHILIPPINES

November, 1992 – June 2003

Branch Operations Officer – Assistant Manager

Directly supervises and coordinates the operational and accounting activities of the branch.

Implements and monitors service strategies to ensure the branch's operational efficiency and quality service delivery to clients.

Works with the Branch Manager and other officers to meet the established objectives and targets of the branch.

Ensures compliance to bank policies and procedures as well as to policies of other regulatory bodies.

Development Bank of the Philippines

Sept. 1991 - Oct. 1991

A.T. Diaz Ent. – Marketing Personnel

April 1990 -Sept. 1991

EDUCATIONAL ATTAINMENT:

1986-1990 Far Eastern University- Bachelor of Science in Management

1985-1986 University of Santo Tomas - College of Commerce

1982-1985 Adamson University – Boys High School

1977-1982 University of San Carlos Boys High School, Cebu City

PERSONAL BACKGROUND:

Date of Birth: October 18, 1967

Place of Birth: Manila, Philippines

Citizenship: Filipino

Civi Status: Married

Height: 5”11

Weight: 160lbs

Languages Spoken: English and Filipino

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