Customer Support Marketing Representative

Abdessabour CHAIK

+***.****.****

*.***********@*****.***

**, **-***** ******, ********, Ar-Rayyan.

LANGUAGES

French: good mastery. English: good command. Arabic: native language. PROFESSIONAL EXPERIENCE

Since December 2022 PH Consultant, Qatar

Marketing representative for HR Service.

2021 / 2022 MAHOLA, Morocco

Supervisor on Ground handling Services.

2019 /2021 RAM HANDLING, Morocco (handling operator serving airlines) Ground handling agent.

Main missions

– Manage telephone communications (customers, agencies, airports, hotels)

– Promote thematic travel offers (trekking, safaris)

– Ensure reservations of stays and transport (accommodation, flights)

– Inform customers about schedules, rates and additional services

– Handle complaints diplomatically

– Want to satisfy customer needs

– Flight supervision

– Customer support, according to the contractual terms

– Management of operational actions according to IATA standards in collaboration with the deferent services.

2015 /2018 INTELCIA, Morocco (Customer Relationship Value Chain Group) Customer Relationship Manager.

Activities: ODIGEO; eDreams; Go Travel; Opopdo

– customer requests (specific trips, special criteria)

– Processing of reservations, modifications, complaints and cancellations of the ticket office

– Offer personalized advice

– Offer trips adapted to the needs of customers

– Inform customers about the services available

– Ensure the follow-up and archiving of files

2009 / 2015 AKKA Technology, Morocco (European engineering and technology consulting group) Senior technician in the aeronautical field.

BACKGROUND

2007 /2009 -Institute Specialized industrial Casablanca Diplomas degree of management mechanical manufacturing 2006 /2007 -University of Science Hassan II

2nd year university option physics, chemistry

2005 /2006 -Technical school Jaber Ben Hayane Casablanca Technical baccalaureate option Mechanical Manufacturing option COMPUTER SKILLS

Software package: Solidworks, AutoCAD, CATIA, GipsCam, ISODRAW, TECH-ILLUSTRATOR. Databases: Access, SAP, IBM.

Office Suit: Word, Excel, power point, Microsoft Publisher. Planification: Gantt Project, OneNote, Microsoft Project. PROFIL PLURIDISCIPLINARY

Namely: Auditing, Strategic Management, Management of Organizations, Operations Research, IFRS standards, industrial design or CAD CAM.

Skill: listening skills and analytical skills.

Knowledge: organizational and Marketing relational quality. PARAPROFESSIONAL ACTIVITY

Riding (2nd level), chess.

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