Store Associate Event Coordinator
Resume:
YAJAIRA
LOERA
YAJAIRADELOERA@GMAIL
.COM
Goodyear, AZ 85338
SKILLS
• Recruitment Management
• Employee Relations
• New Hire Onboarding
• Human Resources
Management Systems
• Equal Employment
Opportunity (EEO)
• Planning and Coordination
• Self-Motivated
• Dependable and Responsible
• Problem-Solving
• Active Listening
EDUCATION
Grand Canyon University
Phoenix, AZ • 2021
Bachelor of Science: BUSINESS
MANAGEMENT
AZ Department of Insurance
Phoenix, AZ • 2015
PROFESSIONAL SUMMARY
Accomplished Human Resources Consultant with 18 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational
development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses
entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.
WORK HISTORY
Boart Longyear - Human Resources Consultant
Glendale, AZ • 06/2021 - Current
• Built HR consulting capabilities focused on clients undergoing organizational change and development.
• Liaised between multiple business divisions to improve communications; Eastern & Western Coring, Underground and Sonic Drilling Services.
• Facilitated onboarding sessions for 30-40 new hires monthly.
• Generated specific candidate pool for career
opportunities through strategic placement of
advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening
assessments.
• Developed recruiting strategies to identify qualified candidates and build network.
• Operated and maintained applicant tracking and
candidate management systems.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Facilitated new employee orientations to foster positive PROPERTY AND CASUALTY
LICENSED
AMERICAN NATIONAL
STANDARDS INSTITUTE
Phoenix, AZ • 2014
Certified Professional
Manager
Phoenix College
Phoenix, AZ • 2002
Nursing Assistant
Certification
South Mountain HS
Phoenix, AZ • 2000
High School Diploma
team attitude.
• Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Distributed, accepted and processed employment
applications to pre-screen and schedule follow-up
interviews.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Provided guidance on policies and procedures to
harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Motivated employees through special events, incentive programs and constructive feedback.
• Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Facilitated cultural integration planning and developed strategies to foster employee engagement and
commitment.
• Assessed client feedback and delivered information to management for corrective action.
• Supported human resources department in areas such as people metrics, reporting, finance and analytics.
• Managed employee exit interviews and paperwork.
The Mougel Group LLC - Human Resources Consultant/ Office Support
Glendale, AZ • 11/2018 - 06/2021
• Interviewing/Hiring- Maintenance/Office
• Payroll Processing
• Employee Relations Investigations
• Company representative for unemployment claims
• Preparing reports on financial performance of properties
• Terminating leases and initiating eviction proceedings
• Addressing tenant complaints and inspecting vacated units
• Contracting and supervising repairs and maintenance work
• Collecting rent payments.
• Maintaining records of income, expenses, signed leases, complaints, maintenance, using QuickBooks and Rent post
• Responsible for daily bank deposits.
• Responsible for creating new LLC or Corporation for company investors
• Prepare material for zoom meetings and events.
Lowes' Home Improvement - Human Resources Manager
Goodyear, AZ • 10/2015 - 11/2018
• Responsible for hiring and on boarding including Store New Hire Orientation schedule and attendance (F/T, P/T, Seasonal and Contractors) for multiple departments.
• Responsible for store weekly job opportunities postings
• Process store payroll for over 361 associates.
• Leave of Absence coordinator
• Assign new team members to time clock using Kronos system
• Coordinator of all store level training compliance – customer service, position-specific training, work safety, management training, CDL-Non-CDL drivers.
• Coordinate with Regional HR and Store Manager all promotions/succession plans/development plans
• Daily Payroll Distribution Reports to Store Management for labor adjustments
• Manual Adjustments to employee miss punches to assure accurate pay
• Process any employee additional pay request such as vacation, holiday, bereavement, birthday, sick pay.
• Serve as resource of information and guidance on company policies and programs related to team member development
• Employee/ Community event coordinator
• Coordinated monthly Safety Improvement Team
Committee meetings
• Reporting and submitting all store Worker's Compensation and Liability incident report
• Reviewing medical status reports to accommodate to employee medical restriction
• Responsible for conducting investigations for allegations of personal misconduct
• Representation at corporate direction in local
unemployment hearings
• Responsible to present employees with suspensions and involuntary separation of employment
• Assist Store Management in preparation of disciplinary action forms for team members, including performance memorandums
• Report to Corporate Human Resource/Legal
Department/Corporate Operations all issues involving legal implications or otherwise company harm.
• Increase employee engagement scores within five months of being employed with Lowes', Goodyear using strategic planning.
State Farm Insurance - Insurance Adjustor
Tolleson, AZ • 05/2015 - 10/2015
• Establish client relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use customer-focused, needs-based review process to educate customers about insurance options
• Using multiple systems such as NECHO and ABS to assist customer with any Policy changes or inquiries
• Review and revise customer billing
• Handle high volume of calls, while attending to customers in person.
Pros Ranch Markets CNG - Regional Human Resources
Manager
AZ, CA, NM • 01/2004 - 10/2014
• Responsible for reporting, investigation, and analysis; litigation management; resolution/outcome management; and delivery of claim information
• Direct contact for claims adjusters, insurers, outside legal counsel, and other claims related parties
• Process payroll batches for over 2,040 associates with team composed of three corporate Human Resources
associates using different payroll systems such as E-time, Kronos, UltiPro and ADP
• Responsible for reporting, investigation, and analysis; litigation management; resolution/outcome management; and delivery of claim information
• Participate in claim reviews
• Maintain Case Management for all Employee related investigations, general liability, and worker's
compensation
• Process all Worker's Compensation and Liability claims
• Report and review all store associate injury claims (first aid, nurse call, and recordable injuries) with Human Resources Manager and Human Resources Director of
Operations
• Determine root cause of all associate injuries
• Design action plan to prevent unsafe acts from
reoccurring
• Responded to over 30 verifications of employment daily in timely manner
• Responsible to receive all incoming Employee relation calls
• Reviewed and finalized all involuntary termination of employment
• I-9 auditor
• E-Verify Compliance officer
• Reviewed and approved of all New Hires in compliance with Federal laws
• Supervised Refugee/Interns/Volunteer Program with assistance of Employment Manager
• Coordinate with Regional General Store Managers all promotions/succession plans/development plans
• Oversee all Corrective Actions and ensure immediate report to Corporate Human Resource/Legal/Corporate Operations OF all issues involving legal implications or otherwise company harm
• Responsible for revision of employee company
policy/processes -hiring process (job opening approval process, job posting, applicant screening and selection process, to job offer, and to new hire paperwork and orientation process), employment relations, workers compensation and benefits
• Employer representative for unemployment and EEOC claims, hearings and appeals
• Assigning Monthly safety topic being used each month by Region
• Ensure Safety Program is carried out consistently throughout region
• Assigning Monthly safety topics being used each month in every department
• Coordinate monthly Safety Improvement Team
Committee meetings for every store
• Track and address accident history issues
• Review all store associate injuries (first aid, nurse call, and recordable injuries) with Human Resources Manager, Store Director and Department Manager
• Determine root cause of all associate injuries
• Design action plan to prevent unsafe acts from
reoccurring
• Managed accountabilities in administration of
store/corporate worker's compensation claims
• Serve as resource of information and guidance on company policies and programs related to team member development
• Assist with all other areas of operation as needed, to include community service and liaison, interface with local governmental agencies, training, administration of policies and procedures.
• Ensures Human Resource Representatives have work schedules, training, tools, and support to perform at their best and assist in maintaining company union-free
• Responsible for selection and hiring of Human Resource Representatives, training, development, growth, and performance of store human resources staff.
• Collaborated with Management team in development and training of Pro's Ranch Markets Store Openings in Arizona and New Mexico.
• Created Case Management tracking system for all
Employee Relation claims and General Liability claims for Pros Ranch Markets.
• Created Reporting system for all
suspensions/terminations/ employee relations.
• Company Representative for
Arizona/California/Texas/New Mexico unemployment
hearing with 99 % success rating.
• Coordinator for Hiring process, Orientation, Team Member Rally for Arizona, New Mexico, and Texas store openings.
• Responsible to execute massive laid off for all Arizona, California, New Mexico, and Texas stores.
• Responsible to oversee and direct all Human Resources employee relations opportunities in transition of CNG Ranch Markets and pending items of previous owners. ADDITIONAL INFORMATION
• Increase employee engagement scores within five months of being employed with Lowes, Goodyear using strategic planning. Collaborated with the Management team in the development and training of Pro's Ranch Markets Store Openings in Arizona and New Mexico. Created Case
Management tracking system for all Employee Relation claims and General Liability claims for Pros Ranch Markets.Created Reporting system for all
suspensions/terminations/ employee relations.Company Representative for Arizona/California/Texas/New Mexico unemployment hearing with a 99 % success rating.
Coordinator for Hiring process, Orientation, Team
Member Rally for Arizona, New Mexico, and Texas store openings. Responsible to execute massive laid off for all Arizona, California, New Mexico, and Texas stores. Responsible to oversee and direct all Human Resources employee relations opportunities in the transition of CNG Ranch Markets and pending items of previous owners. LANGUAGES
Spanish
Native or Bilingual
.
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