YAJAIRA

LOERA

YAJAIRADELOERA@GMAIL

.COM

602-***-****

Goodyear, AZ 85338

SKILLS

• Recruitment Management

• Employee Relations

• New Hire Onboarding

• Human Resources

Management Systems

• Equal Employment

Opportunity (EEO)

• Planning and Coordination

• Self-Motivated

• Dependable and Responsible

• Problem-Solving

• Active Listening

EDUCATION

Grand Canyon University

Phoenix, AZ • 2021

Bachelor of Science: BUSINESS

MANAGEMENT

AZ Department of Insurance

Phoenix, AZ • 2015

PROFESSIONAL SUMMARY

Accomplished Human Resources Consultant with 18 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational

development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses

entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.

WORK HISTORY

Boart Longyear - Human Resources Consultant

Glendale, AZ • 06/2021 - Current

• Built HR consulting capabilities focused on clients undergoing organizational change and development.

• Liaised between multiple business divisions to improve communications; Eastern & Western Coring, Underground and Sonic Drilling Services.

• Facilitated onboarding sessions for 30-40 new hires monthly.

• Generated specific candidate pool for career

opportunities through strategic placement of

advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening

assessments.

• Developed recruiting strategies to identify qualified candidates and build network.

• Operated and maintained applicant tracking and

candidate management systems.

• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

• Facilitated new employee orientations to foster positive PROPERTY AND CASUALTY

LICENSED

AMERICAN NATIONAL

STANDARDS INSTITUTE

Phoenix, AZ • 2014

Certified Professional

Manager

Phoenix College

Phoenix, AZ • 2002

Nursing Assistant

Certification

South Mountain HS

Phoenix, AZ • 2000

High School Diploma

team attitude.

• Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.

• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Distributed, accepted and processed employment

applications to pre-screen and schedule follow-up

interviews.

• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.

• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

• Provided guidance on policies and procedures to

harmonize responses, provide appropriate investigation actions and reach resolution of grievances.

• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.

• Motivated employees through special events, incentive programs and constructive feedback.

• Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.

• Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.

• Coordinated implementation of people-related services, policies and programs through departmental staff.

• Facilitated cultural integration planning and developed strategies to foster employee engagement and

commitment.

• Assessed client feedback and delivered information to management for corrective action.

• Supported human resources department in areas such as people metrics, reporting, finance and analytics.

• Managed employee exit interviews and paperwork.

The Mougel Group LLC - Human Resources Consultant/ Office Support

Glendale, AZ • 11/2018 - 06/2021

• Interviewing/Hiring- Maintenance/Office

• Payroll Processing

• Employee Relations Investigations

• Company representative for unemployment claims

• Preparing reports on financial performance of properties

• Terminating leases and initiating eviction proceedings

• Addressing tenant complaints and inspecting vacated units

• Contracting and supervising repairs and maintenance work

• Collecting rent payments.

• Maintaining records of income, expenses, signed leases, complaints, maintenance, using QuickBooks and Rent post

• Responsible for daily bank deposits.

• Responsible for creating new LLC or Corporation for company investors

• Prepare material for zoom meetings and events.

Lowes' Home Improvement - Human Resources Manager

Goodyear, AZ • 10/2015 - 11/2018

• Responsible for hiring and on boarding including Store New Hire Orientation schedule and attendance (F/T, P/T, Seasonal and Contractors) for multiple departments.

• Responsible for store weekly job opportunities postings

• Process store payroll for over 361 associates.

• Leave of Absence coordinator

• Assign new team members to time clock using Kronos system

• Coordinator of all store level training compliance – customer service, position-specific training, work safety, management training, CDL-Non-CDL drivers.

• Coordinate with Regional HR and Store Manager all promotions/succession plans/development plans

• Daily Payroll Distribution Reports to Store Management for labor adjustments

• Manual Adjustments to employee miss punches to assure accurate pay

• Process any employee additional pay request such as vacation, holiday, bereavement, birthday, sick pay.

• Serve as resource of information and guidance on company policies and programs related to team member development

• Employee/ Community event coordinator

• Coordinated monthly Safety Improvement Team

Committee meetings

• Reporting and submitting all store Worker's Compensation and Liability incident report

• Reviewing medical status reports to accommodate to employee medical restriction

• Responsible for conducting investigations for allegations of personal misconduct

• Representation at corporate direction in local

unemployment hearings

• Responsible to present employees with suspensions and involuntary separation of employment

• Assist Store Management in preparation of disciplinary action forms for team members, including performance memorandums

• Report to Corporate Human Resource/Legal

Department/Corporate Operations all issues involving legal implications or otherwise company harm.

• Increase employee engagement scores within five months of being employed with Lowes', Goodyear using strategic planning.

State Farm Insurance - Insurance Adjustor

Tolleson, AZ • 05/2015 - 10/2015

• Establish client relationships and follow up with customers, as needed

• Provide prompt, accurate, and friendly customer service

• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

• Use customer-focused, needs-based review process to educate customers about insurance options

• Using multiple systems such as NECHO and ABS to assist customer with any Policy changes or inquiries

• Review and revise customer billing

• Handle high volume of calls, while attending to customers in person.

Pros Ranch Markets CNG - Regional Human Resources

Manager

AZ, CA, NM • 01/2004 - 10/2014

• Responsible for reporting, investigation, and analysis; litigation management; resolution/outcome management; and delivery of claim information

• Direct contact for claims adjusters, insurers, outside legal counsel, and other claims related parties

• Process payroll batches for over 2,040 associates with team composed of three corporate Human Resources

associates using different payroll systems such as E-time, Kronos, UltiPro and ADP

• Responsible for reporting, investigation, and analysis; litigation management; resolution/outcome management; and delivery of claim information

• Participate in claim reviews

• Maintain Case Management for all Employee related investigations, general liability, and worker's

compensation

• Process all Worker's Compensation and Liability claims

• Report and review all store associate injury claims (first aid, nurse call, and recordable injuries) with Human Resources Manager and Human Resources Director of

Operations

• Determine root cause of all associate injuries

• Design action plan to prevent unsafe acts from

reoccurring

• Responded to over 30 verifications of employment daily in timely manner

• Responsible to receive all incoming Employee relation calls

• Reviewed and finalized all involuntary termination of employment

• I-9 auditor

• E-Verify Compliance officer

• Reviewed and approved of all New Hires in compliance with Federal laws

• Supervised Refugee/Interns/Volunteer Program with assistance of Employment Manager

• Coordinate with Regional General Store Managers all promotions/succession plans/development plans

• Oversee all Corrective Actions and ensure immediate report to Corporate Human Resource/Legal/Corporate Operations OF all issues involving legal implications or otherwise company harm

• Responsible for revision of employee company

policy/processes -hiring process (job opening approval process, job posting, applicant screening and selection process, to job offer, and to new hire paperwork and orientation process), employment relations, workers compensation and benefits

• Employer representative for unemployment and EEOC claims, hearings and appeals

• Assigning Monthly safety topic being used each month by Region

• Ensure Safety Program is carried out consistently throughout region

• Assigning Monthly safety topics being used each month in every department

• Coordinate monthly Safety Improvement Team

Committee meetings for every store

• Track and address accident history issues

• Review all store associate injuries (first aid, nurse call, and recordable injuries) with Human Resources Manager, Store Director and Department Manager

• Determine root cause of all associate injuries

• Design action plan to prevent unsafe acts from

reoccurring

• Managed accountabilities in administration of

store/corporate worker's compensation claims

• Serve as resource of information and guidance on company policies and programs related to team member development

• Assist with all other areas of operation as needed, to include community service and liaison, interface with local governmental agencies, training, administration of policies and procedures.

• Ensures Human Resource Representatives have work schedules, training, tools, and support to perform at their best and assist in maintaining company union-free

• Responsible for selection and hiring of Human Resource Representatives, training, development, growth, and performance of store human resources staff.

• Collaborated with Management team in development and training of Pro's Ranch Markets Store Openings in Arizona and New Mexico.

• Created Case Management tracking system for all

Employee Relation claims and General Liability claims for Pros Ranch Markets.

• Created Reporting system for all

suspensions/terminations/ employee relations.

• Company Representative for

Arizona/California/Texas/New Mexico unemployment

hearing with 99 % success rating.

• Coordinator for Hiring process, Orientation, Team Member Rally for Arizona, New Mexico, and Texas store openings.

• Responsible to execute massive laid off for all Arizona, California, New Mexico, and Texas stores.

• Responsible to oversee and direct all Human Resources employee relations opportunities in transition of CNG Ranch Markets and pending items of previous owners. ADDITIONAL INFORMATION

• Increase employee engagement scores within five months of being employed with Lowes, Goodyear using strategic planning. Collaborated with the Management team in the development and training of Pro's Ranch Markets Store Openings in Arizona and New Mexico. Created Case

Management tracking system for all Employee Relation claims and General Liability claims for Pros Ranch Markets.Created Reporting system for all

suspensions/terminations/ employee relations.Company Representative for Arizona/California/Texas/New Mexico unemployment hearing with a 99 % success rating.

Coordinator for Hiring process, Orientation, Team

Member Rally for Arizona, New Mexico, and Texas store openings. Responsible to execute massive laid off for all Arizona, California, New Mexico, and Texas stores. Responsible to oversee and direct all Human Resources employee relations opportunities in the transition of CNG Ranch Markets and pending items of previous owners. LANGUAGES

Spanish

Native or Bilingual

.

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