Service Representative Customer

Sue Reavis **** s Bluejay Ct

Beloit,Wi *****

608-***-****

************@*****.***

EXPERIENCE

Spectrum,Madison,wi -ROC Specialist

May 2017 to July 2021

Monitor for possible outages that may occur in Wisconsin, Missouri, Minnesota using numerous programs and using 3 monitoring screens. Dispatching technicians to outages that have developed. Do 911 calls to assure no 911 calls are in progress if a technician is doing maintenance work and needs to shut down an area. Detailed documentation of all outages for length of outage, cause of outage and how many customers were affected

Spectrum, Beloit - Customer Service Representative Feb 2015 to May 2017

Take payments from customers and address and billing questions they might have. Knowledge of all products we have to offer for TV, Phone and internet and discuss with customers which package would best fit their needs Knowledge of competition pricing. Talk with customers that may have escalating concerns and give solutions to their concerns. Spectrum, Madison - Workforce management Technical Coordinator

Oct 1998 to Feb 2015

Route technicians to jobs using programs to ensure techs have the most efficient drive time. Work closely with technicians to answer any questions that they may have about customer services or billing questions. Make customer contact when arriving late to a customer's home.

Fairbanks Morse, Beloit - Customer Service Representative May 1995 to October 1998

Take phone calls and direct phone calls to appropriate departments. Respond to customer concerns about complaints and give solutions to all complaints and concerns. Sort mail and deliver interoffice mail to departments.

Parkview High School, Orfordville

Attended 1974 to 1978

SKILLS

23 years of customer service.

Strong communication skills

and understanding of

customers' needs. I am

proficient in problem solving,

planning, prioritizing, and

highly organized. Knowledge

of Kronos, Word, Excel, and

office equipment.

AWARDS

Received a plaque 2 years for

Customer Service

Contact this candidate