IT Operations Manager

Denisse Olivares

Broomfield, CO - 720-***-**** - *********@*****.***

Dedicated Senior Information Technology Operations Manager with exceptional technical, analytical, and problem-solving skills.

Experience

01/2017 to 01/2023

Senior IT Operations Manager

MAGNITE, Broomfield, CO

• Administered global asset distribution and tracking for 1000+ employees and ensured equipment lifecycle management.

• Executed Slack and Google workspace successful migrations.

• Managed tickets of IT Specialists when escalated as needed.

• Performed quarterly IT SOX and vendor’s licenses audits.

• Created IT purchase orders and managed expense tracking/receipt reconciliation.

• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms that resulted on company savings.

• Negotiated and interacted with vendors to secure products and services.

• Oversaw IT department operations.

• Collaborated with other departments to help meet IT needs. 12/2014 to 09/2016

Web Advisor Tier II

HOSTGATOR, Houston, TX

• Provided Web hosting technical support for DNS, FTP, cPanel, WHM, Apache, WordPress, email (MS Outlook, Mac mail troubleshooting). 10/2013 to 04/2014

Customer Service Representative

ADP, El Paso, TX

• Provided benefits and payroll support to external customers.

• Handled customer inquiries and suggestions courteously and professionally. 01/2006 to 10/2010

SAP CRM/ECC Consultant

Grupo Zeta, Ciudad Juarez, Mexico

• Configured and customized SAP modules to align client business processes.

• Documented and maintained technical specifications for SAP applications.

• Trained and mentored staff on SAP system operations and functionality.

• Executed 4 successful SAP CRM implementations in Mexico and Central America.

• Delivered SAP CRM training to end user, support, and user manual. 05/2005 to 01/2006

Senior Systems Engineer

Parra Tapia & company, Ciudad Juarez, Mexico

• Installed, repaired, updated, and managed computers, and printers.

• Optimized networked software and OS by applying updates and patches.

• Delivered stellar helpdesk service and support to employees. 04/2004 to 05/2005

IT Support Technician

Honeywell Clarostat, Ciudad Juarez, Mexico

• Created/deleted user accounts and assigned permissions in Active Directory.

• Configured hardware, devices, and software to set up workstations for employees.

• Installed, configured, and maintained computer systems and network connections.

• Diagnosed and troubleshot hardware, software issues physically and remotely.

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Skills

• Expertise in Windows, MacOS

operating systems, and proficient

with Linux

• Networking experience.

• Strong knowledge in Microsoft 365,

Commvault, Veeam, Zoom,

OneLogin, Okta, Snipe-IT, JAMF,

Maas 360, BetterCloud, Atlassian

(Jira/Confluence), DocuSign

administration.

• Experience in SAP modules

configuration.

• Outstanding Problem-Solving skills.

• Strong experience in system

administration.

• Excellent critical thinking and

communication skills.

Education

BS: Computer Science - 2004

Instituto Tecnologico de Ciudad

Juarez, Mexico

Languages

Bilingual: English and Spanish

Refences

References available upon

request.

Contact this candidate