Data Analyst Customer Service

Martin C. Duncan

325-***-**** Killeen, TX ***** **********@*******.*** linkedin.com/in/martin-duncan-77901419b

IT Help Desk

Military Veteran with an active Top Secret Security Clearance with over 7 years of proven experience in analyzing organizational training strengths and weaknesses to determine needs. Results-oriented professional with education and experience seeking to use strategic planning and information analytics skills in a position that will add value to the company.

Trained in analyzing network performance, configuring remote access ports, and utilization of tools needed to test IP configuration.

Experienced in planning, resourcing, developing new ideas, and executed life, virtual and constructive exercises. Developed training assessments that met specified learning objective.

Empowered teams by conducting professional development training, removing impediments, and providing proficient mentorship and training.

Career supported by Cyber Electromagnetic Activities Certification.

Cross-Functional Leadership Skills

Qualitative Assurance

Data Research Analysis

Operational Management

KPI Establishment

Training Development

Equipment Management

Workflow Prioritization

Process Procedures

Technical Skills

Software: Microsoft Office, Access, Word, Excel, PowerPoint, Outlook, Wireshark,Autopsy

Operating Systems: Mac Microsoft Windows (95, 98, XP, Vista), Windows 10,

Education

Texas Tech University 12/2021-08/2022

Cisco CCNA Certification Training 225 Program hours

United Training Academy 01/2022-05/2022

IT Networking & Security Program (ITNS)

Licenses & Certifications

Databases and SQL for Data Science with Python

Python for Data Science, AI & Development

Python Project for Data Science

Data Visualization and Dashboards with Excel and Cognos

Excel Basics for Data Analysis

Introduction to Data Analytics

IBM Data Analyst

Data Visualization with Python

CompTIA IT Fundamentals+

CompTIA Security+

Experience

02/2022 – 05/2022 United Training Academy

Student - IT Networking & Security Program (ITNS)

Training Includes:

Computer hardware fundamentals including RAM, CPU, drives, RAID arrays, motherboards

Computer network fundamentals including network design, routers, switches, network adapter cards, LAN and WAN technologies, wireless networks, the OSI and TCP/IP models

Computer security fundamentals including common types of malware, identifying types of attacks and mitigation techniques, understanding business continuity and disaster recovery, understanding industry

6/2013 – 12/2021 United States Army, Various Locations

Team Lead

Dual MOS qualified: As electronic warfare specialist (17E) - served as Team Chief for Electronic Warfare (EW) Team in an Armored Brigade Combat Team. Responsible for the tactical employment and control of the Team, and the maintenance, readiness, and operation of the vehicle and equipment organic to the team.

Responsible for over $500K of equipment.

Supervised the mission preparation done by the Team and assisted the Senior Team Chief in all mission planning and logistics preparations for the EW mission, including OP and LP site analysis and site selection.

Supported Mayor Cell operations for Defender 2020 and OAR RAF COVID-19 Response; coordinated logistics for over 10 Battalions at Camp Aachen

Mentored and provided guidance to subordinates; utilized the monthly counseling process to address professional and personal development

Fastidious care for all assigned property resulted in zero losses; signed for over 100 pieces of Platoon equipment valued at over $500K

Utilized systems-oriented leadership to develop and maintain lines of communication through subordinates, peers, and superiors

Specialized Military Training

Cyber Electromagnetic Activities

Management, Leadership, Communication

Spectrum analyzer operator

V rod/max operator

Keywords: Hardware, Troubleshooting, Software, Communication, Computer Components, System Understanding, System Support, Management, Various System Related Support, Face-to-Face Communication, and System Troubleshooting, Software and Hardware Technology, PC, Phone Support, Email, Equipment, Documentation, Ticketing, Monitor, Network Support, Remote, Information Systems, Technical Knowledge and Skills, Maintain, Configure, Install, Remedy Ticket System, Customer Service

Contact this candidate