TRACY MINOR
**** ******** ** *********, ** ***** 704-***-**** ***********@*****.***
CAREER SUMMARY
Seeking a Hospitality/Guest Service position where I can transfer my 10+ years of Industrial, Clerical and Supervisory experience to make your company grow and thrive professionally. KEY SKILLS
• Group Leader Experience
• Group Training Specialist
• ServSafe Alcohol and Food
Management and Certification
• Advanced AHLEI Customer Service &
Front Desk Certification
• Microsoft Office: Basic Word, Typing 30
WPM, Data Entry Experience
• Focus Group Facilitator Experience
• Safety Management Committee
WORK EXPERIENCE
MECKLENBURG COUNTY SHERIFF OFFICE Charlotte, NC
Inmate Finance Technician PRESENT
• Process inmate’s personal property including cash flow
• Completing and proofing inmate paperwork
• Maintaining confidentiality accord to HIPPA
• Process inmates efficiently and courteously for transfer ALLIED UNIVERSAL SECURITY Charlotte, NC
• Secures premises and personnel by patrolling property PRESENT
• Monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
• Obtains help by sounding alarms
• Prevents losses and damage by reporting irregularities
• Informing violators of policy and procedures; restraining trespassers RITE AID DISTRUBITION CENTER Charlotte, NC/Tuscaloosa, AL Day Group Leader April 2000-May 2016
• Supervised & coordinated team of 10 in shift tasks. Assigned tasks based on operational needs
• Ensured accuracy of hours and payroll for the team
• Ensured each truck was loaded and staged correctly for departure
• Pulled orders from computer system to arrange processing for next several days
• Communicated to all drivers face-to-face with instructions Inventory Control Clerk
• Researched inventory discrepancies between actual inventory and recorded inventory
• Made any corrective changes as directed by the Inventory Control Manager
• Received items and verified item counts
Receiver
• Recorded any information concerning damaged product into the computer system
• Maintained database of inventory (description, quantity received, purchased order number)
• Sorted and transported items according to predetermined guidelines and designed area
• Resolved customer complaints: Resolved Vendor Compliance issues EDUCATION
Goodwill Industries of the Southern Piedmont Charlotte, NC Hospitality and Tourism Training Certification 09/2016
• AHLEI: Front Desk and Customer Service Certification NRA: ServSafe Alcohol Certification