Juana Iris Armenta

**** * ** ** **· Phoenix, AZ *5051 · 623-***-**** advqoi@r.postjobfree.com

HIGHLIGHTS

7+ years warehouse experience working with diverse team of associates

Strong ability to learn and adapt to changing environments

Excellent communication skills

Experienced in Highjump software, RF gun processes, Kewill software, MTR database, Trilogie, Microsoft Word, Excel and Outlook

2+ years customer service experience with heavy call volume

Bilingual - Spanish/English (fluent)

EXPERIENCE

Ferguson Enterprises, Inc. Phoenix, AZ

Warehouse Associate I July 2015-Present

Responsible for pulling customer orders, receiving purchase orders and material put away

Strong ability to manage work load independently from direct supervision

Tasked with working in several departments on a regular basis due to ability and knowledge

Charged with training new associates on proper picking methods, parcel shipping software, LTL processes and WMS RF gun procedures

Responsible for all LTL and parcel outbound shipments including documentation

Responsible for training new associates on Kewill software (UPS) Iherb Moreno Valley, CA

Warehouse Associate February 2013 – June 2015

Responsible for pulling customer orders, receiving purchase orders and material put away

Facilitated all LTL and parcel shipments using UPS World Ship software and Fedex Freight

Tasked with training of new associates in receiving, shipping and quality control

Provided data entry for field technicians

ComTrans Phoenix, AZ

Dispatcher / CSR June 2007 – December 2009

Dispatcher / Switchboard Operator for social services transportation provider (EMTs)

Bilingual Customer Service Representative - manage inbound / outbound calls for Maricopa County Behavioral Health System to include Child Protective Services

Provide data entry for Case Aides and Program Managers / Administrative staff (Excel) EDUCATION

Wilson High School

Phoenix, AZ

May, 2004

College

University of phoenix phoenix, Arizona

September 2020-Present