Center Agent Warehouse Associate
Resume:
Joselito Rongavilla
Warehouse Associate
Ontario, CA 91761
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
Walmart Warehouse Fulfillment Center - Chino, CA
March 2020 to February 2023
Stand up forklift operator and move items on pallets to designated areas. Located and scan items. Picker, palletizing, load and unload trailers.
Customer Service
DirecTV
December 2009 to February 2011
Call Center Agent
VXI Global Solutions/DirecTV
A member of the Customer Service Team, I assisted callers with their accounts in Technical Support, Payment Arrangements and other troubleshooting problems. Shift Manager
Pizza Hut - Pomona, CA
November 1994 to July 2009
My responsibilities included: cash control, inventory, forecasting daily revenue, training new employees, shift scheduling and customer service handling and complaints. As Shift Manager, I handled customer complaints using professional business to customer guidelines pertaining to orders or other issues that occurred. I interviewed and screened potential new employees for hiring process and once hired made sure trained properly and sufficiently. Mainly responsible for customer service; such as accuracy of orders, timed deliveries and satisfaction of product. During dinner rush, responsible for all decisions, efficiently distribute labor of up to 25 employees when and where needed. Obtain good numbers by beating predicted sales goal. Make sure that duties are distributed evenly among team members. Coached and disciplined employees when needed.
Education
Pasadena City College - Pasadena, CA
September 1999 to March 2006
General Education
Mount San Antonio College - Walnut, CA
March 1995 to March 1998
Additional Information
• Leadership skills
• Team player
• Problem solving
• Listens, apologizes, and satisfy customer complaints
• Confident and composed while under pressure
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