Heather Bishop, PMP

advqmf@r.postjobfree.com

512-***-****

Experienced Sr. Program/Project Manager with 15+ years of hands-on IT project management, and enterprise consulting experience working with Fortune 500 companies. Proven ability to lead groups, manage project deliverables, and maintain client relationships. Strong background in IT relationship sales.

Skill Set:

Collaboration, Problem Solving, Leadership, Critical Thinking, Account Management, Communication, Project Planning, Conflict Resolution, Business Development, Client Relationship

TEAMS, Data Center, App Hosting, Deployment, Acquisition Sales, Azure, Project/Program Management, Forecasting, Budget, Data migration, MS Project, PMP, Customer facing, Agile

Dell Technologies Senior Program/Project Manager (8/20-2/23)

Provided complete project management execution and leadership end-to-end on managed client deployments

Managed deployments of multi-million dollar client hardware deployments to multiple locations

Organized and led projects for Windows software implementations

Worked with business partners on defining and controlling project scope, creating, and executing to committed schedules, as well as maintaining and reporting out project deliverables across the multiple teams and business units.

Supported Commercial/SLED client facing customer projects

Responsible for maintaining the budget and P/L

Acted as escalation point for deployment and delivery related issues

Managed $5-10m portfolio

Performs risk management to minimize project risks, tracks deliverables, evaluates timelines and creates mitigation plans with internal teams and vendors.

Developed and reviewed contracts with partners and customers

Supported sales teams for change requests, RFP preparations

Dell EMC Senior Program/Project Manager (12/18-8/20)

Senior Project Manager for The Boeing Co Application Hosting project with an emphasis on Agile

Managed multimillion-dollar app hosting and re-location/integration project for TBC subsidiary (Jeppesen) to cloud architecture-based hosting

Led Application hosting/redeployment efforts for 3 of Jeppesen’s largest applications to cloud architecture-based hosting

Researched existing TBC processes and implemented them to fit into cloud architecture-based hosting environment

Monitored and controlled project work by tracking, reviewing, and regulating project progress to meet performance objectives, as well as measured, forecasted, and reported status to sponsors, stakeholders, senior leadership, and partners about cost, scope, schedule, resources, quality, and risk.

Works with customers and technical resources to develop project plans, detail work break down structures and identify critical path

Dell Inc. Senior Program/Project Manager (4/13-11/18)

Senior Project/Program Manager for The Boeing Company Data Center Modernization

Managed Multimillion-dollar Enterprise based portfolio for TBC in St. Louis to consolidate data center in 3 main Data Centers

Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Established and implemented project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high-quality standards and met customer expectations

Coordinated, managed and implemented MCSS data migration ($26m) on time and within budget

Met deadline to be out of STL data center, being a part of the package to save TBC millions of dollars

Dell Inc. Services Senior IT Project Manager (2/12-4/13)

Lead Project Manager for IT consulting services for Dell IT EMC to Compellent in large-scale data migration initiative.

Led team of 8 engineers with project value of $10m

Cost savings realized $2m in leasing

Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the

program to enhance effectiveness toward the business result or strategic intent.

Dell Inc. Services Senior IT Project Manager (2/06-2/12)

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.

Responsible for staff/account management and prioritization and forecasting.

Met professional services revenue and profit quotas while managing regional P&L.

Professional experience in negotiating with internal and external stakeholders

Dell Inc, Acquisition Sales Representative, Corporate Business Group (3/99-2/06)

Focused on Business Development, acquiring new accounts that weren’t currently doing business with Dell

Most Value Player of the Quarter, Q2FY02, Q1FY03, Q3FY03, Q3FY04, Q3FY06

Rookie Sales Representative of the quarter award Q4FY00

Education

PMP certification March 2010

B.A. Business Economics, University of Texas at Austin, 1996

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