Qa Analyst Salesforce Developer

Professional Summary

Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.

Good understanding of Salesforce Setup menu, Configuration, Custom application Development, Administration and Deployment of applications to Force.com Platform.

Expert in capturing, analyzing, documenting and realizing the business requirements to design on salesforce.com platform.

Developed Salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.

Extensively worked on developing complex Apex classes, Triggers, Apex Components and Controllers, Custom Settings and Custom Metadata types.

Experience in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.

Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.

Salesforce.com Lightning development experience for Service Cloud .

Experience on working with Custom Objects, Custom fields, Pick-list, Page Layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, Custom Reports, Report Folders, Dashboards.

Skilled in Sales cloud, Service cloud, and App Exchange applications.

Implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Web Services, Components, Tabs, Custom Objects, Lightning components, lightning web components, Reports.

Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Experienced with Continuous Integration tools GIT.

Experience in building reusable UI components and pages with Lightning component framework.

Experience in Lightning App Builder, Lightning Component Framework, Lightning Web Components AppExchange for Components, Design System & Lightning Connect.

Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

Good Experience in data migration and integration using Data Loader, Import Wizard.

Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

Experience working with Salesforce.com Sandbox and production environments .

Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud .

Extensive experience of automating complex business processes using Workflows, Approval process, Dynamic Approval Process, Sharing Rules and Validation Rules.

Specialist in writing apex code by following best practices so that the code abides by the Governor rules of Salesforce.

Good knowledge of Salesforce web services and experience in integrating Salesforce with technologies like Oracle, SAP and others using REST API.

Tools and Technologies

Tools

Technologies

Lightning Experience

Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers

Salesforce Technologies

Salesforce CRM, Salesforce Communities, Salesforce SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow & Approvals, Reports, Dashboards, Custom Objects and Heroku Connect.

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Data Loader, Excel Connector, Force.com Platform

Database

Oracle 8i/9i/10g/11g, MS SQL Server 2000/2005

Web Technology

HTML, XML, CSS, AJAX, Java Script, Java

Methodologies

Agile Scrum Waterfall UML

Integrating Tool

Apex Data Loader

Operating systems

Microsoft Windows (2000/XP/Vista).

DECLARATIVE TOOLS

Custom Fields Objects Formula Fields Roll Up Summary Fields Page Layout Customization Validation Rules Workflows Approval Process Process Builder Flows

PROGRAMATTIC TOOLS

APEX VisualForce Pages Triggers APEX Classes - Controllers Lightning Aura Components Lightning Web Components Web Services

INTEGRATION

REST API

Work Experience

Client: Cardlytics, Atlanta, GA

March 2022-Till date

Role: Salesforce Developer

Responsibilities:

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

Developed Salesforce Lightning applications using Lightning components, controllers, and events .

Worked on multiple instances, migration of data from legacy instance to the new instance.

Performed new enhancements for the existing functionalities using both administrative and coding methods.

Worked on Flows, Approval Processes, Validation rules and Sharing rules.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.

Deploy changes using GIT branches, and Change Sets .

Used Octopus and team city for deployment.

Client: PRA health Sciences, Raleigh, NC

Aug 2019 – Jan 2022

Role: Salesforce Developer

Responsibilities:

Provided production support for a huge implementation of Salesforce, which consists of more than 650 CRM users and close to 500 custom objects for various brands and business.

Designed and built new enhancements for the existing functionalities using both administrative and coding methods.

Maintained the security model of the organization, which includes more than 250 custom and standard profiles, roles, sharing rules and Org-wide settings.

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Worked on improving the code coverage of the entire system by writing test classes for more than 800 Apex classes and triggers.

Retrieve all metadata and Apex Classes from a Salesforce org and push to a GitHub repository hosted on bit bucket using ANT.

Designed, developed, and deployed Apex Triggers, Apex Classes, Visualforce Pages, Controller& Extension Classes, and Test Classes for Unit testing and for various functional needs in the application.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Prepared PoC for Salesforce CPQ solution for new implementation for global rollout. Products from various CPQ vendors were analyzed and new implementation of global CPQ systems across many countries will be worked for future release.

Integrated Salesforce with external master detail using REST API.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Created new sandbox and freshened them with Production as and when required.

Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.

Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.

Built Customized Lightning Components replacing the existing one's using Java script on the client side and apex on the Server side.

Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logical and Interactions in Lightning Application.

Worked on Salesforce communities that replace Salesforce customer and partner portals.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application

Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.

Environment: Saleforce.com platform, Apex Language, VF (Pages, Component & Controllers), Salesforce Data Loader, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Client: Northern Trust, Chicago Illinois

July 2017 – Aug 2019

Role: Salesforce Admin/Developer

Responsibilities:

Was part of a very fast paced development team, majorly working on expanding the application with new enhancements and providing production support.

Designed and coded application components in an agile environment utilizing a test-driven development approach.

Successfully migrated the existing visual force pages to lightning by building advanced lightning components.

Developed robust lightning pages using aura framework and placed them on the community builder.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

Was part of the team to design and build architecture framework to handle triggers in the Force.com platform.

Suggest Salesforce best practices to proceed with Config vs. Customization approach.

Create Apex Triggers and visual force pages to provide end users the ability to pick the right form for submission on the community.

Deploy changes using GIT branches, Change Sets.

Set up organization’s security model and perform user management activities.

Experience in Aura Framework, Lightning Components and Salesforce Lightning Design System (SLDS).

Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects and close the deals faster.

Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Setup service console, object model, Email to Case, Lightning templates, workflows, record types, layouts, process builders, knowledge, security model for the Finance and HR transformation to satisfy business requirements. Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Cases and knowledge.

Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving certain Finance/ HR cases and another business process.

Created Workflow rules and defined appropriate actions like time triggered tasks, email alerts, filed updates to implement business logic.

Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.

Generate Reports, Dashboardsand share them with appropriate users.

Implemented integrations with Apttus CPQ and streamlined the cash to Quote billing process. Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Good experience on Automation deployment tool Jenkins.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows and created CPQ process using Apttus CPQ and CLM AppExchange tool in Quote.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment:Salesforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Lightning Components, Visual Force, SalesForce.com Data Loader, Security Controls, Sandbox, Eclipse IDE Plug-in, Dashboards, Data Migration Tool, Chatter.

Client: Datamatics Tech, Hyderabad India

Jan 2016 - Jan 2017

Role: Salesforce Admin/Developer

Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.

Worked on various Salesforce.com Standard Objects including Leads, Accounts, Contacts, Opportunities, Products, Opportunity Products, Campaigns, Activities (Events & Tasks) and Cases.

Worked on setting up Org Role hierarchy, Profiles, Field permissions, Sharing rules, Custom setting, and Custom labels.

Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.

Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.

Developed Workflow rules, Approval Processes and its related actions Field Update, Email Alert, create a Task and Outbound message, Validation rules and Sharing rules.

Performed configuration activities like creating/modifying Page Layouts, Record Types, Quick Actions, Rollup summary fields, Tabs and Apps.

Created Custom Objects, Formula fields, Dependent Pick lists, Lookup, Master-Detail relationships, Tabs, Validation rules and Record Types.

Created Email Templates and implemented Email services for inbound emails using Apex classes.

Used data operations like Insert, Update, Delete and Upset using Data Loader for loading large data volume for on-going data maintenance changes.

Worked on the Front-end UI like HTML, XML, CSS, JavaScript, Ajax.

Environment: Saleforce.com, Service cloud, Force.com platform, Custom Objects, Custom Tabs, Email Services, Workflows, Approval process, Chatter, Reports, Dashboards, Security Controls, Eclipse IDE, Windows, Microsoft Office Suite Outlook (Word, Excel, PowerPoint).

Client: Wide business solutions, Hyderabad India

Nov 2013 – Dec 2015

Role: QA Analyst

Responsibilities:

Experience in Health Care Clinical domain- Validating Clinical trials and integrations like IVRS.

Expertise in electronic data capture (EDC) Product ‘INFORM ‘.

Defect management and Bug reporting through Defect Tracking tool ‘DTS’.

Experience in setting up the Test Environments for the team.

Analyze the Business/ Functional Requirements as per the Business Requirements Document, Functional Specifications Document and Technical Design Document.

Provide Inputs/details for test plan creation.

Prepare test cases and test scenarios as per the requirement documents.

Perform various types of testing like Functional Testing, Regression testing, GUI testing, Smoke testing, and Negative Testing.

Coordinate the off shore team and on shore team and status reporting

Followed Agile Software development methodology, with bi-weekly sprints.

Performed agile testing, reviewed the stories and participated in Daily Scrum, Iteration Planning and Release Planning meeting.

Involved in tracking, reviewing, analyzing and comparing defects.

Proficient in all phases of Test Life Cycle from test planning to defect tracking and managing defect lifecycle.

Participated in technical, status review, and release and production meetings.

Test result evaluation documentation and reporting.

Involved in the testing and support of many clinical trials

Environment:C#, VB.Net, Oracle10g, INFORM, VSS, SharePoint

Harshini Kalakonda

Atlanta, Georgia *************@*****.*** 518-***-****

LinkedIn: www.linkedin.com/in/harshini-k-8ab762223

About me

Over 8 years of IT experience in various stages of Software Development Life Cycle (SDLC), which includes 5plus years of experience as CRM consultant, Administrator, and Developer on Salesforce.com platform.

As a Salesforce expertise, I am always responsible for analyzing company processes, developing and adapting applications for business needs.

Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

Certification

Salesforce Administrator

Platform Developer 1

Platform Developer 2

Certified in ISTQB Foundation level.(QA analyst).

Education

Bachelors in Computer Science and Engineering JNTU,

2013

Salesforce Trailhead Profile Link:

https://trailblazer.me/id/harsk17

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