It Support Desktop

Keith Jenkins 914-***-****

Objective: To secure an IT Support role in an organization.

Experience:

**/** – 1/23 Proarch MSP, Senior Systems Engineer

Conducted network discovery and documented systems for upgrades

Implemented monitoring, remote management, and alerts

Built servers and hybrid cloud AD as needed.

2/22 – 6/22 Skadden, Arps, Slate, Meagher & Flom LLP, Network Operations Engineer

Provided support for all network systems, including Cisco and Dell routers and switches

Managed Citrix Farm for users globally, Exchange hybrid, and Office 365 profiles and settings. Oversaw ActiveSync management of user devices and connections, as well as group membership and distribution lists.

Performed server updates and reboots in a timely manner and provided Level 3 support for desktop management.

Resolved Citrix system-related issues for users and provided executive and partner support.

9/2021 – 1/1/22 Vectro IT Support MSP, Sr. Engineer

Managed Office 365, Azure Cloud AD, and migrations to the cloud

Upgraded technology to improve businesses and remotely managed devices and PCs

Utilized Unify WiFi systems to manage WiFi across managed systems

Advised clients on upgrades and purchases and provided desktop migrations and support

Assisted executives and desktop users.

6/2017 – April 2021 Con Edison NY, NOC SMG Senior Analyst

Worked 24x7 shifts to monitor and resolve any issues, including Active Directory and user permissions management

Submitted tickets using a priority ticket system and managed Active Directory and domain permissions for desktops and servers outside of work hours

Managed Azure and Vmware servers, including break-fix, reboots, and patch mitigation

Provided remote support for all users and VP-level users on nights and weekends

3/2014 – 6/2017 Con Edison New York, SSO Analyst

Monitored and supported multiple server farms, including Dell EMC SAN and Cisco UCS Blades servers

Completed on-call rotation for after-hours support and tickets, covering physical, virtual, Vmware, Hyper-V, and Azure servers

Supervised PM for AC, systems, UPS systems, and power systems

12/2011 - 3/2014 Superior Computer Consulting Inc., Senior Server and IT Tech

Managed client relationships and provided IT support, including desktop and server support and upgrades

Migrated entire networks to the cloud, including Office 365 and Google

Virtualized machines to reduce data center footprint and provided desktop support at all levels, from design to migration of data and user profiles

Set up RFID door lock sensors and provided software and module troubleshooting

Configured multichannel DVR with web access for customers

2005 – 2011 Practical Technology Solutions, Senior Server Tech

Provided consulting services and client support for all hardware and software needs

End-to-end desktop support for PC and MAC, including all desktop apps

Traveled as needed to support clients in upper Connecticut to lower Manhattan

Setup client infrastructure, including Active directories and Exchange servers (physical, virtual, and cloud)

Implemented VDI when required

2003 – 2007 Brecher Fishman, IT Manager

Managed and configured Prolaw software for document and case management and provided training for users

Conducted enterprise-wide software rollouts and planned and tested software implementations

Prepped and planned Hyper-V rollout of servers and managed T1, DSL mixed WAN using Cisco, SonicWall, and Linksys

Made purchasing decisions for desktops, laptops, printers, switches

Resolved all software issues with ProLaw and worked with engineers to fix a bad implementation and bad data import.

Worked with end users and provided training and support as needed.

Reworked entire Active Directory, policies and configurations.

Managed 160 clients in a Citrix Load balancing environment over 8 offices

Changed entire organization into a QOS 100 mb full duplex network.

Changed WAN from a mixed frame relay topology to a clear channel T1 lines with a collocation central connection.

Managed 3 MSSQL servers in a replicated environment

Managed 3 redundant terminal servers.

Built and upgraded servers including email for 150 users

Managed secured postini spam control

Managed the migration and upgrade of Symantec enterprise virus protection.

Managed the wiring and build out of 4 new offices, including phones, internet and vpn.

Implement and configure Hosted VOIP to 8 offices

First VOIP deployment was with COVAD, after that was not working converted all phones to M5

Software: Windows ver 3 – XP,Vista Exchange 5, 5.5 2k, 2003, 2007,2010, 2016 and active directory, Word all versions,

MSOffice all versions

Windows server ver nt4, win2k, 2003 server, 2008 serverR2, 2011 2019 SBS and 2012 server with Hyper V

VMware server build, backup and optimize

WordPerfect 4 – 8, PC anywhere, SQL 6 – 7,

sms 1.2 2.0, NET IQ, Bloomberg, Reuters plus and 3000, Bridge, Factset, first call, redi plus

Neverfail certified, Acronis partner, Microsoft partner,

Mac OSX 10.4,10.5,10.6, High sierra Boot camp and Parallels, Proxmox, Ventura

Intune, activesync, Citrix Director, Various ticket systems,

VDI system management using various tools

Windows OS Image Management, End-point Security, Application Packaging, Group Policy, Security patching, Firmware and Device Drivers

Have my own action pack subscription, VHD boot in lab of win 2008, windows 7 and virtual environments

Lansweeper, Datto Rmm, Autotask, Office 365 management, Azure AD, studying for Az900 exam

Hardware Cisco switch and routers, Linksys Dell managed switches. Cisco, Sonicwall Firewalls and routers.Dell, HP servers and desktops. All vendor laptops and peripherals. Printer management and maintenance, EMC SAN and extreme IO, VMware, Vsphere Cisco UCS. IOS, Unifi, Ubiquitti wifi managemnent, Proxmox virtual environment.

Lynx live and install, Kali, Ubuntu, Bios and EUFI setup and config. Smart Home automation Various brands including Flood and water shutoff systems.

Education Florida Institute of Technology Melbourne, FL 79 credits BS, EE

Westchester Community College, Valhalla, NY

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