Service Representative Center
Resume:
April Wade
Customer Service Representative
Indianapolis, IN 46226
***********@*****.***
Experienced Customer Service Representative in search of full time work that is eager to learn and excel.
Authorized to work in the US for any employer
Work Experience
Team Lead
Gateway Residential - Indianapolis, IN
September 2022 to Present
Proof reading daily paperwork
Making sure monthly drills are completed
Keep medications updated
Transport clients to/from appointments
Complete vitals on clients weekly
Meal preparation, laundry, and keeping the house clean 6sanitized Direct Support Professional
ABC COMMUNITIES LLC - Indianapolis, IN
April 2022 to Present
Providing non medical support to individuals based on their needs of service in their homes Program Supervisor
Compass Residential and Consulting - Indianapolis, IN April 2019 to March 2022
Indianapolis, IN
April 2019 to Present
Going to individuals homes with MRDD and assisting with every day living skills such as cooking, cleaning, meal preparation, and transporting to events and or medical appointments. Customer Service Representative
Customer Service Representative/Call Center
Anthem Blue Cross BlueShield - Indianapolis, IN
December 2018 to March 2019
Provide support over the phone to individuals about their health insurance, take payments, and transfer calls to the correct department.
Direct Support Professional
Rescare - Indianapolis, IN
January 2018 to June 2018
Teach individuals with MRDD everyday living skills in order to become more independent in society based off of a daily curriculum.
Direct Support Professional
Direct Support Professional
Insights Consulting Inc - Indianapolis, IN
August 2016 to October 2016
Indianapolis, IN
August 2016 to October 2016
Teaching individuals with MRDD everyday living skills to become as independent in society as possible. Call Center Representative
Customer Service Representative/Call Center
Profyle Tracker @ Stericycle - Indianapolis, IN
March 2016 to June 2016
Inform customers of recalls on their vehicles and transfer to dealership to schedule appointments if desired.
Customer Service Representative
Kelly Services - Carmel, IN
February 2016 to April 2016
Responsibilities
Make outgoing calls to customers and set up appointments for possible employment opportunities. Skills Used
Exceptional customer service, computer skills, and problem solving Collections Specialist
Premiere Credit of North America, LLC - Indianapolis, IN January 2016 to February 2016
Responsibilities
Make outbound calls to try and collect payment on tax warrants and receive inbound calls about questions or payments on past due accounts
Accomplishments
Collecting funds on past due accounts and setting up payment arrangements Skills Used
Microsoft word computer skills, communication, negotiate to get customers to pay, operating office equipment as well as basic math skills.
Direct Care Worker
Tangram - Indianapolis, IN
July 2015 to December 2015
Responsibilities
Teach individuals that are MRDD how to become more independent in their everyday functions such as upkeep of their homes, transporting individuals to and from work and other functions, problem solving, and positive communication.
Accomplishments
Taught a low functioning individual how to work a tv remote independently, how to prepare a small healthy meal and how to sort laundry
Skills Used
Patience, communication, dependability, and good attendance Case Manager
Covance - Greenfield, WI
October 2014 to January 2015
Responsibilities
Provide financial resources for patients to obtain therapy. Accomplishments
Assisting new employees with questions.
Skills Used
Customer service, problem solving skills, data entry, inbound/outbound calling, and researching information
Direct Support Staff
Rescare - Indianapolis, IN
May 2012 to October 2013
Responsibilities
Teach individuals that have MRDD everyday living skills to become more independent in society. Accomplishments
Taught some how to communicate verbally instead of physically, taught co-workers how to calmly de- escalate chaotic situations, and to try and make the best of everything. Skills Used
Exceptional customer service, receptionist duties, security officer duties, and universal precautions Certified Home Health Aide
United Home Healthcare - Indianapolis, IN
June 2012 to July 2013
Go to individuals homes and provide non medical care such as assisting with bathing, meal preparation, cleaning, and running errands
Direct Support Staff
Damar Services
November 2011 to June 2012
Teaching troubled youth positive ways to express feelings, how to cope with life changes, and how to become
independent.
House Manager
Capital City Residential Healthcare
April 2008 to November 2011
04/2008 - 11/2011
Teach individuals with MRDD everyday living skills. December of 2011 I was promoted to House Manager and that
consisted of scheduling /attending clients appointments, reordering daily medications, Skills
• Certified Home Health Aide
• CPR
Education
High school or equivalent in Cosmetology and General studies Arsenal Technical High School - Indianapolis, IN
August 1989 to January 1994
Skills
• Customer Service
• CSR
• Call Center
• Customer Care
• Customer Support
• Home Care
• Basic Math
• Math
• Meal Preparation
• Cleaning
• Caregiving
• Microsoft Word
• Laundry
• Developmental Disabilities Experience
• Autism Experience
• Senior Care
• Communication skills
• Windows
• Typing
• Hospice Care
• Medication Administration
• Hospital Experience
• HIPAA
• Case Management
• Proofreading
• Patient Care
• Vital Signs
Certifications and Licenses
CPR Certification
First Aid Certification
AED Certification
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