Time Delivery Customer Service

Experience

AFD BANK

Executive PA (Temp Assignment)

Managed and organized transfers for all staff members of the company, ensuring timely and efficient transport arrangements.

Booked flights, hotels, and transfers for staff members, including management, resulting in a 15% increase in travel efficiency.

Registered claims for the accounts department from staff members after going on mission, ensuring accuracy and timely reimbursement.

Managed emails requests on Outlook, responding to

enquiries and redirecting them to the appropriate

person, resulting in increased productivity.

Registered incoming and outgoing mail via the French Embassy, ensuring all correspondence was received and sent out in a timely and efficient manner.

Assisted the Accounts department, in support of ad hoc projects and compliance tasks.

Relieved 3 other Secretaries as well as Reception, handling all administrative tasks with professionalism and efficiency.

Dealt with complex global requests and relayed

information in a timely and professional manner, ensuring excellent customer service.

Coordinated diaries and meetings, ensuring all

attendees were informed and prepared.

2022-Present

E x e c u t i v e P A

Shazia Hattia

Education

DAMELIN COLLEGE

Paralegal Secretary (NQF4)

2011-2012

Skills

Excellent interpersonal

communication and problem-

solving skills.

Flexibility to adapt to

changing environment and

marketing conditions.

Analytical and data literate,

detail-oriented

Proficient in MS Office, CRM

tools, as well as POS and

Accounting software such as

YOCO and Xero

I am a highly organized and

efficient professional with extensive

experience in executive support

roles. I have managed sales,

providing exceptional customer

service and handling all inquiries in

a professional manner. I have

experience in managing staff,

overseeing daily operations, and

managing finances, as well as

coordinating events, travel, and

accommodations. I am a proactive

self-starter with a can-do attitude,

and I thrive in fast-paced,

deadline-driven environments.

Pofile

076-***-**** **************@*****.***

267 Harley Road, Northcliff

2005-2006 INTEC COLLEGE

Property Law and Conveyencing

2021-2023 TRIFOCUS FITNESS ACADEMY

Personal Trainer (NQF4/ NQF5)

Experience

MYGO JUICE COMPANY

Sales and Operations Manager

Established and successfully launched the

MyGo Raw juice brand, within a 6 month

period.

Managed stock levels and purchasing,

reducing waste by 20% in the last 3 years.

Oversaw website order fulfillment and

deliveries on WooCommerce, maintaining a

95% on-time delivery rate.

Managed monthly financial reconciliations

and invoicing, ensuring accurate and timely

payments from customers and vendors.

Cultivated strong customer relationships

through effective communication and

support, resulting in a 25% increase in

repeat business.

Coordinated and managed various events,

including sports events, pop-ups, trade

shows, markets, and corporate events, with

a focus on sustainability.

Oversaw juicing production staff and

processes, ensuring 100% compliance with

health and safety regulations, high-quality

products and efficient operations.

Managed distribution to resellers,

implementing stock rotation and re-stocking

procedures to ensure product freshness.

Maintained customer database and

generated new leads for cross-selling and

upselling opportunities, resulting in a 10%

increase in sales over the last 3 years.

Developed and executed email and social

media marketing campaigns, resulting in a

40% increase in website traffic and a 20%

increase in sales.

(2012-2022) (1996-2011) NUS CONSULTING GROUP

Executive PA - Research and Sales

Managed a team of 8 Sales Executives,

supporting activities related to projects and

field work, resulting in a 15% increase in

sales.

Coordinated complex diary arrangements,

organized meetings, agendas, and minuted

board meetings, ensuring timely and

efficient communication and closure of

Action items with team members.

Arranged complex travel and itineraries for

the National Sales Manager and other

employees, ensuring 100% on time arrival.

Provided accurate and prompt drafting of

client contracts, reporting, email

correspondence and note taking, using

Dictaphone services resulting in an increase

in productivity.

Handled sensitive information and ensured

all work was conducted confidentially,

upholding data protection regulations.

Undertook database management on

Goldmine V6.7, including rebuilding, re-

indexing, and general db. maintenance,

streamlining the company database and

increasing efficiency within the team.

Sourced and ordered stationery,

consumables, and other items as required,

ensuring the office was always fully stocked.

Provided administrative support to the

Office Manager and assisted other staff

with their administrative duties, improving

overall office efficiency.

Conducted internet and market research,

presenting findings to the team and making

recommendations for improvement.

Liaised with clients, suppliers, and other

staff, ensuring all communication was

professional, clear, and efficient.

Drafted and compiled various emails and

letters, on behalf of the MD, maintaining a

high level of professionalism.

Experience

LINDSAY SAKER GROUP

Receptionist / Executive PA

Managed a large switchboard with over 30

incoming lines, handling all calls in a

professional and efficient manner.

Responded to client enquiries over the

phone, providing exceptional customer

service and addressing issues promptly.

Assisted clients with booking service

appointments for vehicles, while also

managing the MD's inbox.

Carried out various administrative duties,

including typing correspondence and

maintaining records.

Screened phone calls, and requests,

handling them appropriately or redirecting

them to the relevant person.

Booked and arranged travel, transport,

accommodation, and visas for both clients

and staff members.

Provided visitors of all levels of seniority with

the best customer experience

Sourced and ordered stationery and other

supplies as needed

Assisted with other general office duties,

such as taking meeting minutes and filing

1996 1996 OTHER TEMP ASSIGNMENTS

MNET/Multichoice - Receptionist/PA/Admin

NU-Metro - Receptionist/Admin

Progressive Systems - Stock consultant

ABFIN (PTY) LTD - Secretary

Sharper Image Group - Secretary/Office

Assistant

Contact this candidate