Richard Randazzo

Knoxville, TN *****

865-***-****

advqb7@r.postjobfree.com

Skills Summary

Business to Business Collections Customer Service

Credit and Collections Account Research and Resolution

Account Management Extensive call center experience

Oracle Financial Group llc- Largo, Florida 2017

3rd Party Collections

Managed and collected on a one-million-dollar portfolio consisting primarily of credit card and

payday loan accounts

Negotiate payment plans and settlements

Processed payments

IFCO (contract) – Tampa, Florida 2014 – 2015

Account Manager, Business to Business Collections

Managed and collected business to business accounts in one hundred million dollars plus portfolio

Resolve escalated accounts

Communicated with Billing, Accounting, Customer Service and Sales and Shipping

Special projects- Tax Audit for Texas, End of year push

I achieved multiple accomplishments: Cleaned up several year backlog of accounts: most resulting

in payment

Spearheaded collection project for Dole Foods accounts: Collected 1 million of 1.6 million that was being considered for write off

Boss and department were recognized for our accomplishments in this international corporation

HCA/ Parallon (contract) – Saint Petersburg, Florida 2013 – 2014

Medical Insurance Appeals Analyst, Business to Business

Contacted insurance groups to track progress of appeals and claims

Pursued resolution of claims by gathering information to create appeal packages and meet requests for additional records

Updated accounts with payment information. Including check and EFT details, copayments and deductibles

Account resolution and troubleshooting

Fully trained and proficient in meeting HIPAA requirements

Richard Randazzo

advqb7@r.postjobfree.com

Mortgage Investors Corporation – Saint Petersburg, Florida 2012 – 2013 Appointment Setter

Set appointments for loan officers in customers’ homes

Customer service

Auto -dialer: received approximately 600 plus calls per shift

Community Loans of America - Newport News, Virginia 2010 - 2012

Sales Associate, Collector

Wrote and authorized high-risk auto and payday loans, 25% Interest Monthly

Responsible for collections

Processed payments, made bank deposits, open and closed the store

Served as liaison with repo companies

Process titles at DMV (lienholder)

Delta-T Corporation - Williamsburg, Virginia 2007 - 2009

Project Team Lead, Records Management Department

Responsible for receiving, entering and tracking the review cycle of documents and electronic data

Worked closely with engineers and coordinated flow of data between multiple departments including Records Management, Engineering, Procurement, and Vendors

Verified accuracy of publication requests and data integrity for reproduction of master files

Allied Waste Industries (contract) - Richmond, Virginia 2006 - 2007

Business to Business Collections

Collected on portfolios for different regions

Worked with sales representatives and customers to resolve billing issues

Processed payments, prepared accounts for write-off, issued and applied credits

Account management and customer service

Danka Office Imaging - Saint Petersburg, Florida 2000 -2006

Senior Collector, Business to Business

Managed and collected on various regions including State of Florida (po driven)

Primary contact for total account resolution

Processed accounts for litigation and settlement or write-off

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