Appointment Setter Collections Customer
Resume:
Richard Randazzo
Knoxville, TN *****
*************@*****.***
Skills Summary
Business to Business Collections Customer Service
Credit and Collections Account Research and Resolution
Account Management Extensive call center experience
Oracle Financial Group llc- Largo, Florida 2017
3rd Party Collections
Managed and collected on a one-million-dollar portfolio consisting primarily of credit card and
payday loan accounts
Negotiate payment plans and settlements
Processed payments
IFCO (contract) – Tampa, Florida 2014 – 2015
Account Manager, Business to Business Collections
Managed and collected business to business accounts in one hundred million dollars plus portfolio
Resolve escalated accounts
Communicated with Billing, Accounting, Customer Service and Sales and Shipping
Special projects- Tax Audit for Texas, End of year push
I achieved multiple accomplishments: Cleaned up several year backlog of accounts: most resulting
in payment
Spearheaded collection project for Dole Foods accounts: Collected 1 million of 1.6 million that was being considered for write off
Boss and department were recognized for our accomplishments in this international corporation
HCA/ Parallon (contract) – Saint Petersburg, Florida 2013 – 2014
Medical Insurance Appeals Analyst, Business to Business
Contacted insurance groups to track progress of appeals and claims
Pursued resolution of claims by gathering information to create appeal packages and meet requests for additional records
Updated accounts with payment information. Including check and EFT details, copayments and deductibles
Account resolution and troubleshooting
Fully trained and proficient in meeting HIPAA requirements
Richard Randazzo
*************@*****.***
Mortgage Investors Corporation – Saint Petersburg, Florida 2012 – 2013 Appointment Setter
Set appointments for loan officers in customers’ homes
Customer service
Auto -dialer: received approximately 600 plus calls per shift
Community Loans of America - Newport News, Virginia 2010 - 2012
Sales Associate, Collector
Wrote and authorized high-risk auto and payday loans, 25% Interest Monthly
Responsible for collections
Processed payments, made bank deposits, open and closed the store
Served as liaison with repo companies
Process titles at DMV (lienholder)
Delta-T Corporation - Williamsburg, Virginia 2007 - 2009
Project Team Lead, Records Management Department
Responsible for receiving, entering and tracking the review cycle of documents and electronic data
Worked closely with engineers and coordinated flow of data between multiple departments including Records Management, Engineering, Procurement, and Vendors
Verified accuracy of publication requests and data integrity for reproduction of master files
Allied Waste Industries (contract) - Richmond, Virginia 2006 - 2007
Business to Business Collections
Collected on portfolios for different regions
Worked with sales representatives and customers to resolve billing issues
Processed payments, prepared accounts for write-off, issued and applied credits
Account management and customer service
Danka Office Imaging - Saint Petersburg, Florida 2000 -2006
Senior Collector, Business to Business
Managed and collected on various regions including State of Florida (po driven)
Primary contact for total account resolution
Processed accounts for litigation and settlement or write-off
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