Service Representative Clerk

*** ******* ** ******, ** *****

Cell 580-***-****, 903-***-****

E-mail *********@*****.***

Brandy L. Byrd

Personal Profile

I am a forty-year-old female in good health. From my work experience, I have learned to be thorough, dependable, reliable, and to always take pride in my work. I am quick to learn and easily retain information. I excel with computer-based programs, customer/patient relations, and making people smile. I am self-motivated and have high expectations from myself to succeed and grow daily. I handle situations in the workplace as a professional, even when faced with violence, which is accredited to previous various customer service experiences in a variety of settings including home health. Upon graduating Practical Nursing School, I was awarded with the “Student Choice” award, which was voted by my peers as the nurse they would choose to care for their loved ones and also the “Practical Nursing Director’s Certificate of Excellence” in recognition of exceptional performance. Since completing the Practical Nurse program, I have worked in Pediatrics as well as home health field nursing and scheduler.

Objective

I am seeking meaningful employment with your company and feel that I would be an asset to your team. I am a loyal and dedicated employee; I am available to work as long as required to fulfill my duties. I work hard, self-motivated, and am detail oriented. I also maintain a positive attitude and outlook and love to bring a smile to my patients’ faces.

Work experience

August 2021-July 2022 Complete OK Home Health- Supervisor: Bethany Hawley,Broken Bow, OK 74728. PH 580-***-****. Cell 580-***-****.

Title: LPN, Scheduler.

Duties: Work collaboratively with physicians and clients to ensure

continuity of care. This includes wound care as ordered, venipunctures, obtaining specimens for testing, IV infused medications, ordering needed supplies, and assisting clients in any other way needed. Communication with providers is vital to the well-being of clients. Manage home visit schedule according to payer source benefits, enter physician orders for wound care, labs, and schedule visits accordingly.

*Due to a physical attack from a family member of a patient, I was forced to seek immediate treatment for severe anxiety and PTSD. I have not been able to return to the home health industry for fear of safety.

August 2019-June 2021 Encompass Home Health- Supervisor: Cynthia Lowman, Idabel, OK 74745. PH 580-***-****.

Title: LPN, PRN

Duties: Work collaboratively with physicians and clients to ensure

continuity of care. This includes wound care as ordered, venipunctures, obtaining specimens for testing, IV infused medications, ordering needed supplies, and assisting clients in any other way needed. Communication with providers is vital to the well-being of clients.

June 2017- May 2021 Choctaw Nation Health Clinic/Pediatrics- Supervisor: Wayla Fields, Idabel, OK. PH- 580-***-****.

Title: Pediatric Nurse

Duties: Triage, Verifying OSIIS information and updating appropriately, administering PO, IM,

medication/immunizations, breathing treatments, scheduling follow up appointments, stocking rooms. Following orders given by pediatric provider.

July 2013-July 2016

Choctaw Nation Health Clinic- Supervisor- Sheila Rodgers

Idabel, OK. PH- 580-***-****

Title:

Referral Specialist/ Benefits Coordinator

Duties:

Processed patient medical referrals for Pediatrics, Family Practice, Internal Medicine, and Optometry. Managed specialist appointments, notified patients of appointments, obtained medical records from visits/testing. Coordinated medical care between specialists and primary care providers. I also was certified to enroll patients in Medicare, Medicaid, and Affordable Care Marketplace insurance plans.

June 2012- July 2013

Pine Cellular- Regional Manager- Tiffany Spears

Idabel/Broken Bow, OK PH- 580-***-****

Title:

Customer Service Representative

Duties:

Taking payments, answering phones, trouble shooting equipment, writing contracts, and entering information into computer. I am also in charge of inventory order and checking all paperwork turned in to be put into the system. (CSR)

December 2007-April 2008

Fabral

Idabel, OK PH- 580-***-****

Title:

Routing Clerk

Duties:

Truck routing, which consisted of putting loads together

electronically and scheduling deliveries.

September 2005-March 2006 Kiamichi Cleaners- Supervisor- Scott Ross

Idabel, OK PH. 580-***-****

Title: Customer Service Clerk

Duties: Customer service, managerial paperwork, cleaning of facility,

and transporting laundry to and from the Broken Bow location

.

Education

Technical School Kiamichi Technology Center, Idabel, OK

Practical Nursing (2017)

Oklahoma Board of Nursing License # 67781

College Carl Albert State College, Poteau, OK. Associate’s of Arts, Secondary Education (2006)

High School Wright City High School, Wright City, OK.

High School Diploma (2001)

References

Sheila Rogers, Supervisor Medical Records, Choctaw Nation Health Clinic, Idabel, OK 74745. 580-***-**** EXT 1001.

Edie Wright, Senior Pediatric Nurse, Choctaw Nation Health Clinic, Idabel, OK 74745 479-***-****.

Susan Elliott, RN, Oklahoma VA Clinic, Idabel, OK, 74745. 580-***-****.

Margaret Lappin, Practical Nursing Instructor, Kiamichi Technology Center, Idabel, OK, 74745 580-***-****.

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