Patient Representative Customer Service
Resume:
Ada Plasencia
Austin, TX *****
***********@*****.***
To obtain a position where I can utilize my managerial, recruitment, community outreach, Operational and Healthcare Skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night Supervisor
KBS (University of Texas) - Austin, TX
October 2022 to Present
We provide essential cleaning services to the University of Texas that include Phase 3 in my area that includes sweeping, mopping, pulling trashes, vacuuming, wiping down tables and chairs, cleaning break rooms, restrooms and offices.
Report to management on completion, pay roll and inventory of supplies.
• Inventory control & up-keeping.
• Supervision of Janitorial team that consists of assigning tasks, maintaining job functions of team, checklists, and other janitorial supervision duties. Administrative Specialist
Kelly Services - Austin, TX
June 2022 to Present
• Answer phones and greet visitors
• Schedule appointments and maintain calendars
• Schedule and coordinate staff and other meetings
• Collate and distribute mail
• Prepare communications, such as memos, emails.
• Create and maintain filing systems, both electronic and physical
• Manage accounts and enter patient information.
• Abide all HIPPA
Patient Representative- Temporary Only
Austin Public Heatlh - Austin, TX
February 2022 to April 2022
Performing administrative and clerical duties, such as filing paperwork, when necessary.
Assisting client in filling out consent forms, and surveys when necessary both English and Spanish. Working with Medical nurses and staffing in implementing COVID19 vaccination. To all communities in the Austin area
Handing out incentives of Gift Card Program to eligible clients. Team Lead VAX Hub
Milestones Technologies - Austin, TX
May 2021 to February 2022
Ensure the safety of employees and visitors by administering screening questions and temperature checks before allowing admission to the building • Work within a diverse, inclusive team with other client service providers including security.
Work with scheduling and hours including payroll, working remotely. Ensure the contactless thermometer is operational and perform minor technical adjustments •
Intake Specialist
Front Steps Housing and Services( Envis temp ) - Austin, TX May 2020 to July 2021
Screening tenets with intake packets and all necessary documents. Confirm guest and issue room key and check-ins with Bed Management Team. Assemble related items needed by clients including toiletries, linens and replacement key cards.
Customer support with onsite Counselors, and management and all staff members in a 24 hour span.
Service Greeter / Customer Service
St Davids South Medical - Austin, TX
October 2018 to March 2020
Greet and assist and direct both customers and patients to there various locations. Follow company procedures and safety rules such as Hippa Train in other departments such as ER guest relations, Valet, Housekeeping during the beginning of Covid19 Pandemic
Recruiter
PACESETTER PERSONNEL SERVICES - Austin, TX
October 2015 to November 2017
To ensure that all Service Employees are fully prepared to perform job duties, properly attired and furnished with necessary and required safety equipment. Work from home dispatch workers to designated location. To communicate any problems or deviation from clients order as soon as possible to the Branch Manager. Administer drug test Perform reference checks and criminal background checks Interviewed job applications, obtaining information on training, work history, and job skills.
Conducted exit interviews and completed necessary termination paperwork. Facilitated completion and compliance of new hires with onboarding documents. Admissions Representative
Providence Health Care Center - Laredo, TX
September 2007 to January 2013
Admission check ins and record there medical information follow HIPPA guidelines Insure customer service, registration for all areas in the hospital and rehabilitation depts.
answering all patients questions and needs, answering all phone calls. Working from home as needed through transcribing notes verification on benefits, verification insurance.
Education
Certification Degree in Medical office specialist
Texas Careers - Laredo, TX
February 2005 to December 2005
Accredited Hours in Education
Texas Womens University - Denton, TX
August 1981 to May 1982
High School Diploma in Academic
J W Nixon High School - Laredo, TX
May 1981
Skills
• Insurance verification
• Communication skills
• Bilingual
• Time management
• Medical office experience
• Customer service
• HIPAA
• Spanish
• Filing
• Interviewing
• Cleaning
• Clerical experience
• Cash handling
• Transcription
• English
• Payroll
Contact this candidate