Data Center Support Analyst

Mario Westbrook, Fully Vaccinated */** Cell: 303-***-**** Email: ************@*****.***

Arlington, TX 76002

Career Summary: Data Center Infrastructure Engineer2, GSA Government Clearance, Hands & Feet, DCOPS Opr.

Skills:

Data Center Engineer2, Fluke Testing/Server

PC Boards, Blueprints, CHASE Peripherals

PC Server Testing, Help Desk, HW & SW,

GSA Government Clearance, FBI Check.

Cat5/6 Copper Termination & Fiber runs

DC hands & Feet hardware support, Fiber MPO

Rack & Stack, Cable Dressing, Desktop Support

Assembly Electronic & Mechanical, Break-Fix

Server rack build out & elevation, Hardware Ass.

Install fiber tray, Ladder rack & Cabinets.

Sun Guard Availability Services. Richardson, TX

Data Center Operations Support 4/2022 to 1/2023

Responsibilities:

Responsible for supporting 48 clients, coordinating with all by ticketing sys or in-person escorting into DC.

Coordinate with different FE Vendors for support into customers environment, DC clean & organized.

Daily perform tickets for inspection of the entire Datacenter on a regular basis with walkthroughs.

Decom & Install of all devices and packing and shipping of all devices when customers request it.

Coordinate with Data Center 5-person team for structured cabling, upkeep cable dressing.

According to our network standard practices, remove inactive media, repair and maintain cabling infrastructure.

Support for backup/restore tape offsite and onsite rotations. Install Rack Power PDUs with DC teams.

Perform hardware maintenance, memory swaps/upgrades, system monitoring.

Decoming of all old CAT6E as well as Fiber Channel cabling when required.

Handle server, and networking gear migration, maintenance, relocation, and installation per ticket request.

Labeling of all cables ran for installation of Server devices. Daily DCIM Power Recording of 3-Datacenters

Install CPUs, Hard Drives, SSDs, NVMe, Ram, Power Supplys, Mother boards, Fans.

Supports Datacenter cooling plant, Chillers, Cracks, HVAC water testing for alkalinity.

Performs all small connection runs, tests, and validates connections. Ship n Rec.

Lumen / CenturyLink / Genesys Talent Broomfield, CO

IT Infrastructure Engineer L2 6/2018 to 3/2022

Responsibilities:

Responsible for all raised floor hardware installation and break / fix consisting of large systems environments for mission critical sites and provides direction and technical guidance for installing and monitoring hardware.

Installs hardware, CAT 5,6 Copper cable & Fiber runs & Decoms, supports break/fix, and provides support for small and large system hardware including other attached data communications devices. Maintains equipment records indicating locations, features, failures/maintenance actions, changes, and costs for such equipment. Equipment may include cross connections, servers, KVM's, routers, switches, cabling, telephony, GSA Government Clearance.

Assists, and plans with vendors equipment installation and/or relocations/upgrades, Cabling New Fiber Backbone

Reviews all Production Service Requests for tracking assigned incoming work. Support on-site 24x7

Work on standards and inventory controls for all hardware requirements, Building Fiber Cable Trays & Waterfalls

Performs all small connection runs, tests, and validates connections. Ladder rack & Cabinet Installs

Assists in the design of floor plans and infrastructure for new hardware installations, Proper PPE, Housekeeping.

Works with critical departmental managers to ensure consistent and high-quality support for all mission critical operations. Fluke DTS 1800 copper testing after termination. Fiber MPO cable testing before laying out.

Various Server support Dell PowerEdge FX2, R72, R72xd, R750, Google, IBM Power S1014 replacing hardware components.

HCL America. Thornton, CO

Data Center Senior Analyst L2 1/2015 to 2/2022

Responsibilities:

GSA Government Security Clearance, provides 24-7 Operational Support On-Site, Data Closet Organize,

Copper RJ45 termination & Fiber Cable runs. Cable dressing, pulling through fiber trays by climbing ladders.

Hands & Feet. Ladder extended heights working, Shipping & Receiving Server Cabinets & assembly,

Managed two Colorado Datacenters for 7-years by myself. I reported to India & Texas, KVM data input weekly.

Fluke DTS 1800 copper testing after termination. Used a Fiber cleaner right before plugging them into ports.

Maintenance Rack & Stack, Dressing of all cables and hardware, Storage hard drives, SFPs Power supplies.

Data Center Daily walk throughs, install fiber trays, Ladder racks, Waterfalls, assembly of cabinets,

Checking alarms, Green, Blue, Amber & Red lights, Servers, Switches, Cisco, Dell, IBM & Netapp equipment

Support. IBM AS400 storage V7000, Proper PPE & Housekeeping of Data Center environment.

Dell, WellPoint Anthem BlueCross, PFI Tech-Contractor. Woodland Hills, CA

IT Tech Field Support Analyst. Contract from 3/2013 to 12/2014

Responsibilities:

Lead Project Management, Windows-7 Migration, PC User Moves, Encryption of Dell Desktop PCs & Laptop PCs, Copper pulls and installing through numerous Network Closets. Remote access, Project meetings.

Hardware Break-Fix, Network Closet Config, Telecom Avaya Programing, Field Admin Support, Software Installs

Data Forensics, PC Asset Investigating, Support of Microsoft XP & 7Pro, 8Pro Office Outlook Config.

IBM Database Trovoli Management ticketing system, DARS & EDMP SW install & Asset Management database

Apple IPhone-5, Apple Tablet and Blackberry Enterprise Programing, Mobile Iron Apple SW.

Training New IT Associates, Participates weekly meetings, Perfect Customer Relations, Conference rm setips.

Amerigroup training & support. Copper B, Numerous customer appreciation emails sent to my Manager Fred.

Install CPUs, Hard Drives, SSDs, NVMe, Ram, Power Supplys, Mother boards, Fans.

Paramount Pictures, Volt Technical-Contractor. Hollywood, CA

Data Center Technician Contract from 9 /2012 to 3/2013

Responsibilities:

Maintain 4-Data Centers, Three in the United States & Internationally. Inventory of all hardware, Lotus Notes,

Iron Mountain & Viacom Recall Tape processing on IBM AS400 Machines, CAT6 & Fiber Patching, Shipment Proc.

NOC monitoring & Alerting sys, Racking Switches & Servers, Maintain Share Point daily task, Outlook Config.

Coordinating with Vendors, Excel data input, Share Point input, Support of Network Time Clocks & UPCs.

INTUIT, Advantage Technical-Contractor. Westlake Village, CA

IT Infrastructure Engineer Contract from 2/2012 to 9/2012

Responsibilities:

Maintain 2-Data Centers Monthly maintenance of all the AC-CRAC units, Inventory of Cisco, Google Servers.

Running CAT6, Coax & Fiber cable, Installing Servers with electrical lift, Installations of all Network Cards.

Maintaining of all Temp & Meter Levels, Microsoft Office Excel, Remedy Data Input, and Material Coordinator.

Cadtel, & Computer Network Service Inc., Robert Half Technology-Contractor. Tempe, AZ & Scottsdale, AZ

Auto CAD IT Tech / Microsoft Windows 7 Deployment Tech. Contract from 2/2011 to 2/2012 Responsibilities:

Reading Blueprints / Schematics from PC for new coordinates using AutoCAD software & Bentley Software.

Re-Designing US Map Grids for Verizon, QA-Engineer Processing X & Y coordinates using Microsoft Excel.

Project was a large data conversion from a legacy platform to an integrated GIS solution, Telecommunications.

Mercury Insurance Win-7 Upgrade & Deployment. Project. For new Laptops & Desktops, End Client Support.

McDonalds Corporation Windows-7 Migration & Refresh Project, Break-Fix of Lenovo PC, Software Installs.

Amgen Pharmaceutical, Unisys, IBM, Mindteck & NetView & Tolt-Contractor. Thousand Oaks, CA Microsoft ACE NG Desk Side Support Tech. Contract from 12/2009 to 1/2011 Responsibilities:

PC / Laptop, Vista & 7 Migration, User Support, SRMS Ticketing Sys, Service Council, End Client Support,

OS-2000, XP, Vista, 7, HW & SW Install, Diagnose, Image, Win7 script 16gb & 64gb, HP Printer Installs & POS.

Inventory of HP laptops and other hardware. Microsoft Office Support, Timbuktu Remote, Break FIX-HW.

Preformed Client data backup first on a 500 GB external drive to start a Migration & Refresh, Troubleshoot.

Deskside Support for Windows Vista & Windows7 Microsoft Office Word PST Files Linked, Excel Spread Sheet.

I Supported Millions of Clients HP Laptops & Desktop Sys, HP Printer, Massive Win-XP & 7 Roll-out US-Wide.

Data Direct Network Inc. Link Staffing / Mainstay-Contractor Chatsworth, CA

Data Center Technician Contract from 2/2007 to 12/2009 Responsibilities:

Sever Testing, Network Testing, Server Rack Building, Desktop Support, Forklift Operation.

Diagnose Debugging, SATA/Fiber drive testing, Power Supply Testing, Server Vibration Test.

Excel / Word Data Input, Microsoft Server 2000, Linux Fedora OS, QC, Chamber, Rework.

Replacing Server hard drives and testing to the component level.

Running Test Scripts on the Servers, Checking Fiber Cables & Copper CAT5 Chamber Temp Testing.

Education:

Montclair College Preparatory School Van Nuys, CA May 15, 1991 General Studies.

Valley College Van Nuys, CA 1999 Studied in Basic Computers, Customer Relations, Sales & Up-Sales, Certificate

Creation World Safety Training School Torrance, CA 2008 Hazwoper 40 Certification, Refinery, Certificate

Dynamic Worldwide IT Training Consultants Tempe, AZ 2011 to 2012

Course Complete: Microsoft Comp TIA A+, Comp TIA Network+, Certificate

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