Desk Technician Information Specialist
Resume:
JOSHUA MCCASKILL'
SKILLS
• Network Security Measures
• Computer Troubleshooting
• Network Updating
• Issue Resolution
• Help Desk Support
• Technical Support
• Computer Imaging
• Active Directory experience
• Service Now
LICENSES &
CERTIFICATIONS
• Security Plus
* Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all
configurations for over 500 user accounts within the organization.
* Performed duties as a help desk technician answer technical requests in a timely manner via phone, email, ticketing system, and office visits.
* Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
WORK HISTORY
August 2022 - Current
PC Technician TEKsystems, Fort Sill, OK
March 2015 - November 2021
Information Technology Specialist Army, Ft Riley
Executed technology implementation projects with minimal downtimes and business disruptions.
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Performed installation, maintenance and repair for complex internal computer hardware and various software
applications.
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Updated and replaced outdated drivers and software for computers and office machines.
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Explained technical information in clear terms to promote better understanding for non-technical users.
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Attended regular client meetings to report project progress and address questions.
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Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and
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CONTACT
Lawton, OK 73505
joshua.mccaskilll60@gmail.c
om
video conferencing equipment.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
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Monitored systems in operation and quickly troubleshot errors.
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EDUCATION
May 2014
High School Diploma
Spencer High School, Columbus, GA
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