Administrative Assistant Specialist
Resume:
Crystal Minnick
**** ********** ****, ***** ****, Tx 78681
EXPERIENCE
Century Communities Austin, Texas
Land Coordinator May 2022 - October 2022
Responsible for preparing/paying all invoices received
Prepared construction documents to be filed with the city/state
Worked with management companies for each community to begin the HOA and set yearly budgets
Worked with companies on overdue payments and reconciling the invoices to contract price
Responsible for preparing documentation at the end of construction to be filed with the city for reimbursements to our company
Dashiell Austin, Texas
Administrative Assistant July 2018 – May 2022
Directly-support 6 Engineers (Civil and Electrical) by proofing transmission drawings, proofing/stamping/editing bills of materials and preparing transmittals to send to clients
Responsible for all data in document control to include printing and packaging shipments to project managers/clients
Responsible for direct emails to clients, project managers, engineers
Record vendor data, construction drawings, bills of materials in Meridian (office software program)
Work directly with our vendors to verify that we have all necessary documentation before close out of an account
Responsible for maintaining office supplies, printer supplies and other general office duties
Dell Technologies Round Rock, Texas
Program Manager 2017 – 2018
Collaborated with Customer Advocacy leads on customer contact management initiatives resulting in 40% YoY increase of contacts for Net Promoter Score (NPS) survey
Created business requirements and sales training to implement brand new process for NPS Survey contact management in SFDC, resulting in 80% increase in contacts for Dell’s Enterprise NPS survey
Built a year round SVC data quality process to include “How To” video’s, written documents, FAQ’s, Best Practices and a “one stop shop” to house all documentation
Holding bi-weekly sales champion calls with leaders in each segment in an effort to keep sales informed of the most current SVC focus/plan
NPS Analyst 2012 - 2016
Prepared and presented NPS results to executive leadership to share customer survey results and drive actions to address customer dissatisfaction issues
Conducted NPS verbatim text analytics to ensure customer feedback is interpreted effectively, drawing insights that enabled quicker responses back to the customer
Created a sustainable NPS Detractor callback program for Consumer and Small Business enabling sales to track customer feedback and associated actions taken to improve dissatisfaction
COE/Timecard Specialist 2010 - 2012
Planned/Coordinated Circle of Excellence (COE) Events for NV/RR to celebrate the success of Dell Sales Representatives
Coordinated Community Involvement Events for employees to give back to the community
Responsible for ensuring accurate base pay for sales rep and managing expenditures to meet OPEX goals, including rep base reporting, fixing payroll issues, reducing CE issues and HR contacts and enabling streamlined timecard activities
Administrative Specialist 2005 - 2010
Managed four executive leadership team members calendars to ensure meetings, commitments and actions were completed successfully
Handled daily/weekly/monthly operational and sales performance reports for leadership to keep track of quarterly goals
Coordinated travel plans and expense reporting to make sure that all budgeting quarterly plans were met
EDUCATION
1989 – 1991 Sam Houston State Huntsville, Tx 77341
1985 – 1989 Leander High School Leander, Tx 78634
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