Ramp Agent Customer Service
Resume:
Steven Solita
Itasca, IL ***43
*********@*****.***
Professional Summary
More than 30 years of team leadership and airport ramp operations. With over 40 years of coordinating operational performance including safety, on time departures, security and monitoring at-risk behavior. A positive role model respected for honesty, integrity and supervisory skills. Motivate team members and promote collaboration to increase productivity. Train, develop, mentor, and evaluate personnel to attain the highest levels of performance. Recipient of numerous customer commendations and safety awards. Manage multiple duties while ensuring adherence to standards of safety and quality. Proficient in FICON, Sports Charter delivery, deicing, ALIS, LDD, NEXUS, DL Term, MPS, & Web Vision.
Highlights of Experience
Team Leadership
• Effectively scheduled and delegated responsibilities for up to 35 airline customer service personnel.
• Set the standard for providing superlative customer service and led by example.
Strategic in thought-processes and decision-making.
Able to analyze employee performance using performance management tools
• Established incentive programs and monthly social events to motivate staff and build rapport. Instituted an
incentive program that encouraged baggage employees to perform their jobs more efficiently.
• Offered constructive feedback to improve team performance.
• Administered staff payroll, performed end-of-the-month billing, prepared fuel reports, and kept accurate
safety files and flight records.
• Promoted a safety-conscious and secure environment.
Strategic and tactical experience
• Maintained excellent relationships with internal and external clients; contract personnel/management;
local, regional, and Airport Authorities.
• Organized private charter flights for various customers, including college football and basketball teams.
Embraces diverse people, thinking and styles
Demonstrates expertise in operations and strong communication skills
Staff Training/Support
•Encouraged skill development among team members and mentored them on new processes and procedures. • Trained new hires in ramp operations and safety initiatives
• Developed training materials for both current team members and new hires.
• Served as a resource for others in handling difficult situations and irregular operations.
• Trained new employees on powered industrial equipment
Employment History
Delta Air Lines
November 2021 – January 2023
Operations service manager
Medinah Country Club
January 2021-September 2021
Offering customer service, safety and security at a member-owned, private country club that offers three unique courses. Hosted major tournaments and superior customer service.
Delta Air Lines
• ALA June 1990-Auigust 2020
• Ramp Agent September 1978-June 1990
Skills
Three times elected as FIT member in MDW
GSC, CRO
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