Customer Service Assistant Manager

Mindy Lynette Dortly

*** ** ********** ***** *** 106

Lake City FL, 32025

Phone #: 904-***-****

Email: ************@*****.***

Objective

I am a highly motivated team player seeking an opportunity to gain long term employment and advance my career. I have the ability to communicate effectively and professionally with diverse cultures and backgrounds. I demonstrate numerous interpersonal skills such as superior customer service skills, ability to prioritize my workload to ensure that deadlines are meet in a timely manner and the ability to grasp new concepts rapidly.

Professional Experience

February 2018- March 2022; Popeyes Restaurant 386-***-****: Assistant Manager, Full-time

My duties included but limited to the following; greeting customers upon arrival and

departure, accurately taking orders while ensuring superior customer services were provided. It was my responsibilities to receive payment, issue receipts and change if any due to the customers. At the start and end of shift it was my duty to ensure that my register amount matched what was issued and what was due based on reports. I also had the duties of maintaining a clean and neat lobby environment. On a weekly basis I reviewed applications, conducted interviews, composed the schedule, generate sales reports and placed orders for the store.

June 2017-Janunary 2018; Global Solution Group 904-***-****: Driver, Fulltime

My duties included transporting patients and clients utilizing company vehicles in a safe and professional manner. I demonstrated my ability to communicate effectively by communicating with dispatch regarding schedule progress and by receiving instructions. In addition, I maintained a professional image and attitude in regards to clients, visitors and co-workers. On a daily basis I completed daily vehicle pre-trip and post trip inspections and maintained cleanliness of the vehicle. My duties also included accurately completing activity logs and vehicle reports. It was also my responsibility to safely load and unload patients and adaptive walking devices. It was my duties to ensure that each patient and client arrived and departed from their medical appointment in a timely manner.

April 2015-June 2017; Popeyes Restaurant 386-***-****: Cashier, Part-time

My duties included but limited to the following; greeting customers upon arrival and

departure, accurately taking orders while ensuring superior customer services were

provided. It was my responsibilities to receive payment, issue receipts and change if

any due to the customers. At the start and end of shift it was my duty to ensure that

my register amount matched what was issued and what was due based on reports. I

also had the duties of maintaining a clean and neat lobby environment.

October 2010- October 2015; Lake City Beauty Max 386-***-****, Sales

Associate, Fulltime

My duties included re-ordering and unpacking merchandise, pricing the items and

stocking on shelves. I also created displays of new merchandise to catch the attention

of customers. I provided assistance in a professional,courteous, and timely manner. It

was my responsibility to recommend products, answer questions regarding products

and ensure a clean and safe environment.

May 2009-October 2010; Walmart Super Center 386-***-****, Cashier, Fulltime

My duties included greet and thank customers upon arrival and departure. Properly

scan and bag items purchased while maintaining a positive attitude. I answered any

questions and or concerns to meet the customer’s needs. It was my responsibility to

keep an tidy and presentable area at all times. . It was my duties to receive payment,

issue receipts and change if any due to customers. At the start and end of shift it was

my responsibility to ensure that my register amount matched what was issued and

what was due based on reports.

Education, Skills and Training

Columbia County Adult Education-2008 G.E.D. Received

Medical Terminology

Successful completion of Express CNA training.

Microsoft Office programs, Word, Excel

References

John Brady- Lake City, FL.-386-***-****

Shanele Robinson MSW-Lake City, FL.-386-***-****

Shevonda Reed- Lake City, FL. 386-***-****

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