K

Ramneek

Kaur

209-***-****

iqbaldhoti****@gmail.

com

Turlock, CA 95380

SUMMARY

Customer-focused. Possess top and abilities. Desiring to advance professionally and contribute in team-based environment.

Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset. Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns. SKILLS

Training and mentoring

Issue resolution

Cash management

Effective planning

Cash transactions

Administrative skills

Listening skills

Fluent language

Team building and supervision

EXPERIENCE

Assistant Front Desk Manager

Okaton, VA

Giant Food Stores/ May 2019 to Jun 2022

Arranged special accommodations for guests to enhance visitor experiences. Oversaw cash and credit card payment transactions at the front desk. Handled payment processing and provided customers with receipts and change. Corrected guest issues promptly with knowledgeable and friendly service. Managed customer complaints and rectified issues to complete satisfaction. Mentored new staff on correct procedures, compliance requirements and performance strategies.

Managed tasks and responsibilities for front office employees when the team was understaffed.

Received incoming calls and coordinated with staff to fulfill customer requests. Conducted transactions, confirming patient information and processing according to standard protocol.

Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Created and optimized employee schedules for shift coverage. EDUCATION AND TRAINING

High School Diploma

Mountain View High School May 2021

Centreville, VA

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