Front Desk Medical Assistant
Resume:
DUNG THAI
Buena Park, California
*******@*******.***
Objective: Clinical Lead Coordinator / Front Desk
Medical Assistant Skills:
Skilled in performing routine clinical and administrative procedures for physician’s office and healthcare facilities.
Thrived in teamwork environment and committed to providing exceptional patient care and customer service.
Deadlines driven, ability to prioritize, adapt to dynamic environments, and work well with diverse groups at all levels.
Proficient with messaging, patient call-backs, and authorizations for insurance purposes.
Fluently in Vietnamese for speaking, reading, and writing.
AdvancedMD for billing & scheduling, Word, and Excel.
Education:
Grossmont College – Administrative / Clinical courses, El Cajon, CA December 1986.
Experiences:
Coastal Fertility Medical Center - Irvine, CA 02/2019 – 02/2023
Front Desk Lead (Full-Time)
Prepare rooms for patients utilizing best practice MA workflow and maintain patient flow per schedule.
Review charts for charges collection and money handling with the established guidelines.
Assist with patient phone messages & tasks and documents. Conduct call back per provider instruction in an efficient and timely manner while maintaining proper telephone etiquette.
Document patient information collected, give care and treatments provided as well as charges in a clear and concise manner.
Maintain current knowledge of clinical policies and procedures including waste disposal and sterile techniques.
Adhere to all safety standards including but not limited to equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient care procedures.
Perform daily Compliance Audit to ensure staff following all policies and procedures.
Reproductive Sciences Medical Center – San Diego, CA
10/2018 – 02/2019
Clinical Supervisor / Front Desk Lead (Full-Time)
Having regular meetings with department heads and physicians.
Overseeing and reviewing practitioners’ work procedures.
Reviewing and referring advanced issues to upper management.
Conducting performance review.
Assisting practitioners by supervising complex cases.
Enhancing operations by ensuring efficient staffing and adequate access to services.
Developing procedures and procedures in compliance with HIPPA.
Resolve issues and complaints from the patients.
Ho Vu Women’s Healthcare & Exprt Fertility Care of California – San Diego, CA 12/1993 – 10/2018
Office Manager
In charge of 4 different clinic locations.
Coordinate patient schedules, verify insurance, and follow up with lab test results.
Responsible for cash handling and deposits.
Review patients’ charts and update with procedures and notes from practitioners.
Answer incoming calls and direct to the right departments for assistance.
Work on special projects as needed.
Reference: Minh N. Ho – Medical Director of RSMC at Mobile: 619-***-****
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