Marcus Smith

advpwl@r.postjobfree.com 919-***-****

Local candidate, available for interview with 2 days’ notice.

Professional Summary:

Dedicated and personable customer service professional with extensive experience in customer service, automotive consultant, transit, dispatch positions, and Class A truck driving hoping to secure a service-oriented position within a dynamic organization that will allow the utilization of customer service knowledge and skills to promote professional growth within the organization. Over 3 years’ experience in a distribution environment with in-depth knowledge of DOT regulations.

Exceptional problem-solving abilities that enhance the overall customer experience.

Strong work ethic and commitment to providing excellent service to others.

Superior communication skills with an ability to interact cross functionally as needed.

Certification & Licensing:

Class A ID Number: 29889226

Education:

Road Master Driving School: Dunn, NC- Graduated

High School Diploma, Sanderson High School, Raleigh, NC – Graduated

Wake Tech Community College: Welding and Electrical Engineering, Raleigh, NC

Technical Skills:

Microsoft Office Word, Excel, and PowerPoint

Excel

Operating Equipment

Pallet Jacks

Experience Navigating with Google Maps, MapQuest, and mobile GPS systems

Safety Minded

Defensive driving

Heavy Hauling

Cargo handling

Route Planning and Logistics

Professional Experience:

Employer: Whether Master HVAC & Air Conditioning, Knightdale NC- Driver, May 2022- January 2023

Complete Slab Test for new construction Home

Daily Warehouse Inventor duties

Supply delivery driver

Employer: M & T Transit, Raleigh NC- General Manager, March 2021-Present

Communicate consistently between warehouse and customers.

Update work log daily and track all deliveries.

Follow company procedure, safety regulations, and traffic laws.

Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones and mobile two-way radios.

Check all lad-related documentation or completion and accuracy.

Perform deliveries throughout the greater Raleigh-Durham area.

Employer: Heights Auto Consultant, Raleigh NC: Auto Representative/Consultant, May 2017- May 2022

Locate the right vehicles for our customers that fit their needs and in their price range.

Arrange test drives. Verified proper identification from customers prior to test drive.

Follow up with prior customers to inquire about their vehicle. Marketed the available product such as advertising online.

Kept lot clean and in order. Assured that each customer has a great buying experience.

Provided world class customer service, always on top of the follow up with clients before, during and after the sale experience by email, phone, or text message which ever was convenient for the client.

Sold approximately 15-20 cars a month. New and used cars.

Provided training and mentorship to all new hire auto consultants.

Employer: Caterpillar: Clayton NC, Tire Installation Tech, January 2016 – October 2017

Installed tractor tires.

Employer: Tim Gas Landscaping: Raleigh NC, Lawn Associate, May 2012 – December 2015

Perform general lawn maintenance duties.

Perform routine equipment maintenance.

Employer: All American Moving Company: Raleigh NC, Warehouse – Forklift Operator, March 2009 – May 2012

Built volts for storage.

Operated a forklift in order to relocate heavy items.

Perform routine truck and equipment maintenance.

Organize warehouse; Move furniture from warehouse to our clients home or business.

References provided upon request.

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