Center Representative Service
Resume:
Tanesha Gillespie
779-***-**** *****************@*****.*** Bolingbrook, IL
Seeking a position that will utilize my experience in customer service, hospitality, housekeeping, and customer care Key skills include:
* Outstanding Customer Service * Hospitality & Housekeepingvvv * Patient Services
* Excellent Time Management * Strong Team Leader *Highly Adaptable
* Quick Learner * Highly proficient computer/technology/phone skills
WORK EXPERIENCE
Housekeeping Supervisor November 2019 – August 2021
Brookdale Senior Living/Dimensions Living, Burr Ridge, IL
●Organized and executed workflow on multiple units
●Planned, organized, and supervised monthly work schedules for team members
●Conducted room audits to ensured health and safety standards were met
●Prepared team for IDPH life safety surveys
●Cleaned designated rooms and common areas as needed
●Ensured proper sanitation and infection control in all areas
●Trained new hires on proper procedures, workflow plans, and compliance with extraordinary impressions standards
EVS Housekeeping – Team Lead July 2018 – November 2019
Northwestern Medicine Hospital, Huntley, IL
●Lead team to ensure quality work performed in all areas
●Assigned work tasks to team members
●Cleaned designated rooms and common areas
●Ensured proper sanitation and infection control in all areas
●Trained new hires on proper procedures
Call Center Representative/Customer Service June 2014 – December 2015
Xerox Corporation, Bolingbrook, IL
●Managed customer accounts
●Resolved customer issues
●Worked in the inbound call center
●Responded to inquiries and issues
Customer Service Representative December 2008 – September 2014
Illinois Tollway, Lemont, IL
●Answered incoming calls
●Resolved customer billing and account issues
●Completed data entry
●Troubleshoot and problem solved customer technology issues
EDUCATION & LICENSURE
Bolingbrook High School, Bolingbrook, IL
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