Customer Service Material Specialist
Resume:
Chris Cook
**** *. ******* ******, ******, IL, **604
************@*****.***
Career Objective
My past experience in the logistics field would provide value to any area looking to improve any PQVC metric.
Work Experience
Caterpillar Logistics, 915(System 74/75) October 2015-Present
Outbound Logistics – Support outbound logistics by order filling parts using an AS/RS system to meet and exceed daily shipped and standard targets.
Customer Service – Picked and packaged parts in an efficient manner and improved lines per hour rate from a 24 to a 34 in the past 3 months.
Customer Service – Maintain a claims rate of 1.01 errors per 10,000 Material Requests picked versus a goal of 5/10K.
Caterpillar Logistics, 915(System 76/86)
Material Specialist January 2008-October 2015
Outbound Logistics – Supported outbound logistics by order filling parts using a voice recognition system called Jennifer to meet and exceed daily shipped and standard targets.
Continuous Improvement- Implemented Continuous Improvement cards to improve metrics such as People, Quality, Velocity, and Cost.
Customer Service – Maintained a claims rate of 3.20 errors per 10,000 Material Requests picked versus a goal of 5/10K.
Kroger, Meat Department July 1993-May 2009
Packaged meat – Responsible for cutting and wrapping meat to exceed quality standards.
Customer Service – Maintained freshness by practicing good inventory management.
Stocking –Stocked shelves to fulfill customer requirements.
Customer service – Surpassed health standards by making sure all the equipment was washed and sanitized frequently.
Education and Professional Development
Attending College, Planned Graduation Date (2017), Illinois Central College
Diploma, Morton High School, 1981
Qualifications
20+ years of customer service and 15+ years management experience
7 years mechanic experience
Microsoft package
Warehouse Management Systems such as: AWCS, EPIX, Facility Logistics, Voice-Pick
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