Service Representative Customer

OLAMIPOSI ABEGUNDE

Ekiti, NG ******

*****************@*****.***

+234**********

PROFESSIONAL SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with an upbeat, positive attitude and proven skills in establishing relationships. Uses every customer interaction as an opportunity to improve professionally. FAMILIAR TOOLS

Trello Freshdesk

Asana Google workspace

Buffer Skype

Social Pilot Zoom

Gohighlevel Hubspot

Zoho Monday.com

WORK EXPERIENCE

Customer Service Representative

LagosRide

November 2022 to March 2023

Resolved high volume of customer complaint through various support methods including inbound and outbound calls, email, chat, and tickets

Investigated case details to determine the root cause of issues

Communicated quickly and effectively to internal and external stakeholders

Completed thorough documentation and notation on customer contacts and trends Ensured feedback to leadership and program teams regarding processes and trends Customer Service Representative

Kweekatel

June 2022

Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Navigated multiple computer systems and applications and utilized search tools to find information.

Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Conferred with customers by telephone or in-person to provide product or service information.

Processed customer adjustments to maintain financial accounts. Customer Service Representative

Bossmeek Media

September 2019 to March 2022

Addressed customers courteously using suitable methods and problem-solving skills.

Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

Followed up with customers regarding product functionality and overall satisfaction

Updated and maintained database with accurate customer information and timely data entry.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Responded to telephone inquiries and complaints following standard operating procedures. EDUCATIONAL QUALIFICATIONS

B.Sc. Medical Laboratory Science

Lead City University, Nigeria

(In view)

Certifications

Customer support

Kweekatel consult, June 2022

YAPHA academy

Tele collection and debt recovery, February 2923

Google ads training

Alison.com, 2020

Contact this candidate