Developer Intern Data Entry

MELONIE SUEZETTE MORRELL

Suwanee, GA **************@*****.***

EXPERIENCE SUMMARY

Energetic, enthusiastic, result-driven professional with an outstanding record of dealing directly with people face- to-face, electronically and via telephone. Major strengths include superb multi-tasking ability, high stress tolerance, strong sense of urgency, great communication skills, and excellent interpersonal and problem solving capabilities. SKILLS SUMMARY

Programming/Development:

Frameworks/Libraries:

Database:

IDEs:

Project Management:

Version Control:

Other softwares:

Non-Technical:

C#, Python, JavaScript, HTML, CSS,

ASP.NET, Django, jQuery, MVC/MVT

SQL, SQLite, MS SQL Server

Visual Studio, Pycharm

Azure DevOps, Agile/Scrum

Git, Github

MS Office Suite, Lotus Notes, SAS, Mcleod TMS, VOIP Communicative, user-oriented, multi-tasker, data entry 10,000 kph WORK EXPERIENCE

IT Support Randstad / StateFarm - Atlanta, GA November 2021 – Present

• Provides first contact technical support for hardware, software, procedures, password resets, etc. via the telephone, email, and/or the internet/intranet.

• Uses knowledge-base and documentation systems to troubleshoot, resolve, document, and/or research incidents.

• Follows and supports workforce management, service management, and incident handling procedures and philosophy to resolve business partner's problems.

• Quality Customer Service - Including Remarkable principles.

• Responsible for diagnosing and documenting customer's technical and "How To" problems and resolving, educating, escalating or assigning problems to appropriate area.

• Educates customer on how to avoid future related problems and may serve as customer's contact for status and/or customer concurrence of problem resolution.

• Demonstrates knowledge of procedures, processes, tools, and systems.

• Keeps abreast of technological changes pertinent to their job responsibilities (BB items, Outages, updates on procedures).

• Adapts approach as the situation demands - Accepts and is supportive of change.

• Identifies, resolves, escalates or assigns routine incidents with limited direction. MELONIE SUEZETTE MORRELL

Suwanee, GA **************@*****.***

Software Developer Intern Prosper IT Consulting - Portland, OR November 2020– December 2020

• Internship involved 4, week long, sprints. Practiced Agile/Scrum methodologies while working on 2 separate projects.

• Python/Django Application.

• Created a restaurant website. Included a drop down menu for patrons to choose a variety of dishes from.

• Menu items were stored in a SQL database, and accessible for an admin to perform basic CRUD functions against.

• C# .NET MVC Web Application.

• Contributed to a local theater website using C# Entity Framework code first. Implemented functionality to include performance showtimes for a production.

Collections Specialist/Customer Service Ivrim Emet LLC - Lawrenceville, GA January 2011 – January 2015

• Responsible for investigating and resolving overdue billing accounts.

• Monitored billing accounts to ensure regular payments.

• Resolved billing and customer credit issues.

• Produced collections and accounts receivable reports

• Handled inbound and outbound calls to vendors and company drivers. Customer Service Specialist Today’s Staffing - Atlanta, GA July 2011 - August 2011

• Analyzed and mitigated fraudulent activity on customer accounts..

• Accurately entered information into a database.

• Assisted clients with a variety of questions and concerns.

• Maintained a high level of coordination between internal departments. EDUCATION AND TRAINING

Certification in Software Development The Tech Academy – Remote December 2020

• Completed full stack developer training for the following languages and concepts: Python, C#, JavaScript, HTML5, CSS3, SQL, SQLite, MS SQL Server, .NET, Django, jQuery, MVC/MVT, Git/GitHub, and Azure DevOps.

Associate of Arts in Accounting Strayer University – Roswell, GA May 2010

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