Customer Service, Data Analyst

Mary Suilian

**** ******** *** ******** ** ***** / 240-***-**** / ***************@*****.***

Service Driven Customer Service Representative

Qualification Summary

Achieved a Perfect score for customer service and quality goals, positively impacting business performance. Experience with Microsoft Office including Word, Excel and PowerPoint. Able to identify and sort unit based problems and Technical issues. Dedicated to Customer Service Excellence. Some of my personality and skills are that I am friendly, polite, Helpful, efficient, professional, knowledgeable, honest, understanding, and reliable.

Education

Community College of Baltimore County Graduated in 2021

A.A. Degree in Criminal Justice

Gaithersburg High School Graduated 2007

High School Diploma

Experiences

Assorted Express 9/9/22-Present

Business Owner

Execute and oversee all major business practices.

Manage day to day operations of a convenience store located in Baltimore, MD.

Buy, receive, manage, sort and price all inventory.

Manage and reconcile daily transactions, and inventory. Sets goals and follows up with the team to ensure goals are met. Work closely with the management team to develop an effective sales/customer service team.

Baltimore County Department of Corrections 7/13/20-9/8/22

Correctional Officer

Enforces Rules and regulations. Ensures everything is in order. Supervise the activities of inmates. Search for weapons and contraband items on inmates and in their property. Ensures incoming mail does not contain any contraband. Periodically inspect the facility to look for unsanitary conditions, violations of rules, and signs of a security breach. Writing reports daily detailing activities of inmates or anything that occurred during shift. Multi-tasking between inmate and staff interaction, answering a multi-phone line and radio while completing daily task in a timely fashioned manner.

Baltimore County Police Department 12/7/19-7/10/20

Police Recruit

Attended academy training learning the basic skills and procedures needed to become a police officer. Challenged academically, physically, and mentally.

Johns Hopkins Hospital, Baltimore, MD 12/5/16-12/6/2019

Clinical Customer Service Representative

1800 Orleans St. Baltimore, MD 21287, 410-***-****

Enhances service excellence by serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units. The CCSR also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit specific activities geared to meet unit, department, and institutional needs.

Unemployment 11/2016-12/2016

1100 North Eutaw Street, Baltimore, MD 21201 667-***-****

Saint Agnes Bariatric Center 8/01/2016-11/11/2016

700 Geipe Rd #274, Catonsville, MD 21228, Dawn 667-***-****

Patient Service Rep Providing administrative and clerical support for Bariatric services to patients and customers in an outpatient clinic. Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies, schedules, enters demographic information into Athena software. Filing broad range of incoming faxes, sending messages to appropriate staff and other duties in eclinicalworks software. Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments. Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy. Provides general office and clerical support to assigned out-patient/medical office.

Children’s National Imaging 3/14/16-07/29/2016

9850 Key West Ave, #110, Rockville, MD 20850, 301-***-****

Patient Access Representative

Performing billing, patient registration, complex scheduling with Star and Centricity software, medical insurance verification and insurance screening. Broad knowledge in administrative processes, customer service skills and Computer knowledge.

Dr. Amit Rajvanshi, M.D. (Universal Healthcare) 11/23/15- 03/11/16 121 Congressional Lane, #409, Rockville, MD 20852, 301-***-****

Receptionist

Filing, answering phone calls, calling patient results, patient registration, scheduling with MDoffice software, RX request sent through DoctorsFirst website, medical insurance verification by phone and online, Processing Pre-op and other office duties.

Johns Hopkins Hospital 5/6/13-11/20/15

1800 Orleans St. Baltimore, MD 21287, 410-***-****

Clinical Customer Service Representative

Enhances service excellence by serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team inpatient care units. The CCSR also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit specific activities geared to meet unit, department, and institutional needs.

Dr. Gul Chablani, MD. 8/29/2011-3/1/13

19785 Crystal Rock Dr. Suite 310, Germantown, MD 20874, 301-***-****

Receptionist

Filing, answered inbound calls in support of customer needs, making Appointments, Performing EKG’s, Calling pharmacy regarding RX, processing Pre-op clearance, Checking Insurances and other office duties.

Quality First Imaging 4/27/09-5/3/13

211 Perry Parkway #4,Gaithersburg, MD 20877, 301-***-****

Data Analyst clerk, Document Clerk

Indexing a broad range of Customer Information, Bookmarking and linking in PDF, Can type at least 60 wpm, Prepping documents such as Verizon receipts, Contracts, bank funds, cd labels etc.

References

Chadley Parsons 443-***-**** ***********@*****.***

Correctional Officer at BCDC, Previous Baltimore City Police Officer

Lisa Palmer 202-***-**** Co-worker from QFI

Joy Rothwell 410-***-**** Nurse Manager from JHH

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