Eligibility Worker Customer Service

Linda Ivers

Sun City, AZ

Work Experience

Verification Processor

Redflex Traffic Systems - Phoenix, AZ

July 2020 to Present

Review violation photos and data to determine if a traffic violation occurred and if the violation is prosecutable (per the rules of the city contract). Obtain motor vehicle data associated with the vehicle in the violation photos. Ensure accuracy of information before releasing the violation photos and data to the police for review.

Eligibility worker

State of Arizona - Phoenix, AZ

February 2019 to Present

Highly competent in data collection and tracking for assessment and outcome of designated programs.

• Confident to work independently with minimum direction in the coordination and implementation of multiple responsibilities, projects and priority.

• High-energy with a strong work ethic always ready to meet new challenges.

• Excellent problem-solving skills to implement proper resolutions.

• Oral and written communications skills including public speaking.

• Customer service concepts and techniques.

• Computer Proficient

Work collaboratively with hospital liaison and ACS hospital systems staff representing

AMERICAN CANCER SOCIETY - Las Vegas, NV

April 2008 to December 2017

Las Vegas, NV

April 2008 to December 2017

PATIENT NAVIGATOR

Work collaboratively with hospital liaison and ACS hospital systems staff representing both institutions in the best interest of patients.

Established contact cancer patients of diverse populations and their support systems within hospital and community setting to raise awareness, provide support, resources, and services. Navigated patients and their families through the cancer care continuum to identify barriers to treatment and assist with access to needed resources.

Help patients understand the complexities of the healthcare system by assisting with practical problem solving related to needs such as lodging, transportation, and other services that decrease barriers to treatment.

Implement a follow-up plan for each constituent to ensure that services have met their needs. Identify gaps in resources offered and work within the community to bridge those gaps. Maintain accurate, confidential records of patient services. Remain current with resource and referral information. Conducted marketing/ outreach programs and fund raisers for donor dollars, in conjunction with providing community awareness of ACS mission.

Provided services to support physical, psychological, financial and social issues patients encounter during and after cancer treatment.

OWNER / CASE MANAGER

NEXT STEP SENIOR CARE OPTIONS - Portland, OR

January 2001 to April 2008

Established owner/operator community based senior care referral service. Provided comprehensive case management services to seniors and disabled persons who were at risk in their current living situation.

Implemented knowledge of community resources and counseling / social work practices in a variety of socially diverse settings.

* Open to discussing previous employment prior to 2001 Education

13 in Electronic Medical Records Knowledge

Medical Secretary Mt. Hood Community College - Gresham, OR 1974

Skills

• Sales Skills: Influence & Negotiation -- Highly Proficient June 2019 Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share

• assignment/8mdpnxqzeht5oowd Customer Focus & Orientation -- Expert June 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share

• assignment/xt89j4lu-lpscgpd Supervisory Skills: Directing Others -- Expert July 2019 Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/share

• assignment/igkujbsc7elff0-p Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Case Management

• Social Work

• Data Collection

• Public Speaking

• Hospital Experience

• Individual / Group Counseling

Contact this candidate