Data Entry Customer Service

Kandace J. Thomas

*** ***** **** ****** *** #*** Haysville, Ks 67060 316-***-**** **************@*****.*** OBJECTIVE:

To obtain a position as a team player, where I can provide professional care within a team setting, to work toward the goals of your practice

SKILLS:

Front Office Procedures: Customer service, patient triage, scheduling, filing, data entry 35wpm Patient Intake: Patient in-take, taking vitals, documents for basic health information Laboratory Procedures: Testing, venipunctures, phlebotomy, injections, sterilize instruments Patient Care: Preparation of Patients for exam and minor procedures Diagnostic Testing Procedures: Visual activity, standard 12 lead ECG and audiometry Limited Scope X-Ray Procedures: Positioning, film processing and image evaluation EDUCATION:

Wichita State University Wichita, Kansas Jan. 2018-current Heritage College Wichita, Kansas Feb. 2013 – July 2014 Associate of Occupational Studies/X-Ray Medical Technician/Medical Assistant

Center for Adult Education Great Bend, Kansas May 2010 G.E.D.

EMPLOYMENT:

Alorica Florida July,2021-August 2021

Call center-Customer agent

Duties: Take inbound calls, help customers with payments, or any questions they may have about their bill as well as guide them to the proper agents that specialize in trouble shooting as well as direct customer to supervisor with any questions in which I as an agent could not answer. This position was strictly remote.

Glen Carr House Derby, Kansas Nov 2019-May 2021

CNA

Duties: assisting residents with ADL's and cleaning Kansas Medical Associates Wichita, Kansas Jun 2014 – Jul 2014 Medical Assistant Internship Duties: Patient in-take, took and recorded vitals, performed phlebotomy, took and processed UA and UDS, assisted with procedures and well-baby exams, set up and cleaned exam rooms Oasis Staffing Wichita, Kansas Nov 2011 – Feb 2013 Various Temporary Assignments Duties: My first assignment, with Dean & Deluca required me to pick and pack items for shipping; my last assignment, with Nifty Nuthouse required me to perform customer service, weights and measures, stocking and restocking, and packaging

Clear waters Hotel Marshfield, Wisconsin Nov 2010 – Apr 2011 Server

Duties: Customer Service, food preparation, transactions of cash, check, and credit, stocking, and opening and closing duties

Great Bend Health & Rehabilitation Great Bend, Kansas Oct 2009 – Jan 2010 Certified Nurse’s Aide

Duties: Assisted patients with Activities of Daily Living Mitchell’s Bakery Great Bend, Kansas Mar 2009 – Sep 2009 Pastry Assistant

Duties: Food preparation of bakery goods and customer service CERTIFICATIONS:

CPR Certified: Infant, Child, and Adult; Basic Life Support and A.E.D., 2013 Certified Nurse’s Aide, 2007

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